I've posted here a number of times about good experiences with insurance companies.
Another...
D2's mobile phone started playing up.
Took it into Phone shop who pointed at the spot on the battery "Its' pink = water damage, not covered by warranty" Fair enough.
Time to claim on Endsleigh Student policy... but she was heading out to USA for 4 months a few days later so, had to risk taking it with her. A week or so in, phone died completely.
She called me, I called Endsleigh. Who needed to have the phone in their possession before considering claim.
Problem. Phone is in USA and policy would have run out on her return and living at home she would not be renewing. So a lodged a claim for D2 to progress on her return.
When she got back and worked out which way was up, she phoned Endsleigh. They collected phone last friday and emailed yesterday to say it was water damage and not repairable so they would replace.
Today new phone arrived - an upgrade on the damaged phone (LG G4 to replace LG G3). Only cost the £50 policy excess. No quibbles, arguments or wriggles about progressing the claim outside the policy period.
Just what you want an insurance company to do. Prompt, efficient no quibbles service.
Another...
D2's mobile phone started playing up.
Took it into Phone shop who pointed at the spot on the battery "Its' pink = water damage, not covered by warranty" Fair enough.
Time to claim on Endsleigh Student policy... but she was heading out to USA for 4 months a few days later so, had to risk taking it with her. A week or so in, phone died completely.
She called me, I called Endsleigh. Who needed to have the phone in their possession before considering claim.
Problem. Phone is in USA and policy would have run out on her return and living at home she would not be renewing. So a lodged a claim for D2 to progress on her return.
When she got back and worked out which way was up, she phoned Endsleigh. They collected phone last friday and emailed yesterday to say it was water damage and not repairable so they would replace.
Today new phone arrived - an upgrade on the damaged phone (LG G4 to replace LG G3). Only cost the £50 policy excess. No quibbles, arguments or wriggles about progressing the claim outside the policy period.
Just what you want an insurance company to do. Prompt, efficient no quibbles service.
