Mail order shopping?

[Panter]

I ordered a rear mech hanger today. On the face of it, it was quite cheap (for a Specialized hanger.)

Untill I was offered the postage options. They started at £2.50 for non-insured up to £7.50 for insured, next day delivery.
Remember this is a hanger which weighs a few grammes and is <2" long.

I opted for the £2.50 postage option to be told that "that's fine, but if it gets lost or damaged in the post then it's basically your problem and we won't be liable for it."

I thought that it wasn't my problem though by law? or have I got that wrong?

 

[phil_hg_uk]

Alot of traders try that one on checkout DSR (Distance Selling Regs) here -> http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

 

[Panter]

Thanks for the link, the law is quite clear on that

 

[phil_hg_uk]

I run a couple of mail order websites as well as my main business so I have to comply with DSR, but when I am looking around on the net for bike parts for example it never fails to amaze me what some of these people will try on, ebay traders are particularly bad for it.

 

[Panter]

I had a good idea I was in the right, but I hadn't realised how clearly defined it was.

The only bit that worried me were the exclusions and the extensive use of the word "most."

Seems that exclusions are only covered with written agreement though and if I do get ny problems with the firm, at least I can quote the relevant sections to them