This is a heads up to anyone that buys from them: it is a warning post (first post, rant, etc, call it what you may, but I felt people should know that when push comes to shove, Merlin will throw you under the bus)
They used to be good, I have bought quite a few things from them, but I have had the worst customer support I have ever experienced
I bought a pair of cycling shoes from them, and the address was missing the apartment number. FedEx stated that the delivery was completed, although I never got the package.
Merlin does not want to help at all: they need to start a claim with FedEx, but they will not even answer my emails or calls. They just will not help, as they say once the package shows as delivered, they will do nothing more. They will not start a free claim to help me find my package. It is just infuriating, they won't lift a finger to help out: they asked me to call the post office, I did, they asked me to check with the building, I did. Fedex told me Merlin has to start the claim, as they are the customers, but they just won't do it.
Gema, from sales support is the worst customer representative I have had the bad luck to deal with. Be advised, if you have any issue, this people will leave you to rot, with no money and no order to show for.
