Imagine working for a car manufacturer where customers go to the local garage (who get commission), and that garage simply passes the enquiry on to you.
Worse still they say, "The customer needs a filter"
"Make, model, year...?"
..........."I didn't ask..........."
Now try and imagine the garage doing that day in day out, and when you kick off about it nothing gets done.....
Now imagine some of the customers have really old cars, and records for those cars aren't as good as they could be.
Imagine that, as well as asking for the make, model and year, you suggest the garage asks the customer to take a picture of the broken part on their car and email it to the garage (who will get their commission for simply forwarding it on).
Cue the manager at the garage screaming down the phone at the manager of the car factory that we are being obstructive - then he puts in a request for 170 Nikon cameras.....so the customer can take pictures of the parts as suggested.......
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