Mobile phone signal abroad advice please?

Discussion in 'CycleChat Cafe' started by stephec, 12 Aug 2018.

  1. stephec

    stephec Legendary Member

    A week ago I got a new phone on EE, and one of the questions I asked was will it work in Germany when I go there next week?

    The reply was, 'yes it will work just the same as here and all your allowances will be available.'

    Now here I am in a German hotel room looking at a phone with no network signal, letting it auto select a network makes no difference to if I try to manually select one, does anyone have any ideas?

    Brexit comments not required thank you. :smile:
  2. AndyRM

    AndyRM XOXO

    Whitley Bay
    If Brexit comments aren't allowed then I blame Thatcher.

    More constructive advice may be available from an EE shop in Germany perhaps?
    jefmcg likes this.
  3. Adam4868

    Adam4868 Veteran

    Have you got to turn roaming on ?
    Paulus, Heltor Chasca, jefmcg and 2 others like this.
  4. Drago

    Drago Soiler of Y fronts

    Tried changing location, or switching the phone off and on again?
  5. vickster

    vickster Legendary Member

    Maybe you're in a low/no signal area. Turn the autoselection on and off, then reboot if no joy
    mjr likes this.
  6. midlife

    midlife Veteran

    That's odd, I'm on EE and whenever I've been to France and Portugal the phone automatically transfers to the local EE partner service.
  7. classic33

    classic33 Legendary Member

    Phone 07973 100150, after 07:00 your time. That fails try an Orange shop, they may be willing to help.
  8. Milkfloat

    Milkfloat Veteran

    This, check your handset settings.
    Paulus and Salty seadog like this.
  9. Salty seadog

    Salty seadog Space Cadet...(3rd Class...)

    Thirded, you need to turn roaming on .
    Heltor Chasca likes this.
  10. EE are very good at customer support. If the good suggestions here don't work, find WiFi and open a chat with them to work out what is going on.

    Bummer in one way, but being stuck in a German patisserie may just have it's upside.
    mjr likes this.
  11. OP

    stephec Legendary Member

    Cheers everyone, roaming is definitely on.

    According to the EE website you're supposed to text 'roaming' to 150 before going abroad first to check that it's working, something the nice young man in the shop neglected to mention last week.

    I'll contact live chat later on whilst pretending to be working.
    classic33 and Salty seadog like this.
  12. chriswoody

    chriswoody Veteran

    Whereabouts in Germany are you? Up here in the North we have terrible phone coverage and trying to find 4G reception so that I can read the paper on the train in to work in the mornings, is a joke.

    On a more serious note, there is no reason that you shouldn't be able to just use your phone here, as you say, it's probably an issue with your UK carrier.
  13. OP

    stephec Legendary Member

    I'm near Hildesheim, didn't get a signal at Hannover Airport either though.
  14. chriswoody

    chriswoody Veteran

    Ah, just down the road from me then. I'm not sure about Hildesheim, but you should definitely got a decent signal in the airport. Are you going to be in Hannover at all this week? If so, you need to pop into the Markthalle for lunch, dirt cheap and a massive range of food to choose from. Hope you get it sorted with minimal hassle.
  15. Paulus

    Paulus Getting older by the minute

    You may have to go into your account and switch the international call roaming on from there. I had the same problem last year with Virgin. It wasn't switched on automatically.
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