It's irritating that the various 'powers that be' automatically assume that EVERYONE is fully IT / internet etc. literate and puts more & more stuff online with various apps and so on so we can 'save time & effort' by doing it ourselves at our own convenience.
Rather like assuming that all lad can fix a car and all lasses can sew and make clothes.
My example is I had to arrange to open a new bank account in order to transfer my late sister's accounts into for probate.
I was in the only branch of said bank in the city, a long standing banking business and in a pretty imposing building.
Could I open an account there - ?

No chance, I had to go home and download the app and then navigate my way through all the checks & security hoops to do so,
Later on, I had to phone the banks bereavement team who wanted a serial number from the new account. As it was on my cellphone, I had no Idea how to carry on talking to the lass and check the new banking app at the same time. Apparently, it can be done, but I'm clueless as to how.
I'm 72 and do not have the 'expected' IT knowledge that many assume that everyone apparently has.
Not impressed.
