My Road Bike Died

[TheJDog]

Marin replaced my frame when it broke on the downtube (and the seat tube, and both chain stays - I'm not joking, as well as the downtube snapping in two at the headset, the BB didn't have an unbroken connection to the rest of the bike) with no quibbles whatsoever. However, to keep the warranty going, I had to pay Cycle Surgery to re-assemble it, which in retrospect I wish I hadn't bothered doing. I'm demoting my CAAD8 to commuter.

 

[BSRU]

As I expected Specialized customer services told me to take it to the nearest dealer, Hargroves.
So dropped it off this afternoon now just waiting.
I know it will not be a completely cost free exercise as I have to pay for at least the shipping to Specialized.

On the plus side I paid for my Shand this afternoon so should have it on Friday

 

[BSRU]

It's aluminium and it has simply work-hardened with repeated stress cycles and snapped. Specialized will replace it FOC, don't worry. But do consider adding some extra and trading up to a Roubaix SL4, they're luvverly.

Will have to see if I'm given that option.

 

[Soltydog]

From my experience you'll find specialized very good. I had wheel issues on a tricross a few Years ago, & was told to return the wheel, I took cassette & tyre off as instructed & within a few days had a new wheel complete with new cassette, tyre & tube on, no questions asked hopefully you'll get a new frame soon.

 

[PaulSecteur]

[QUOTE 3228076, member: 45"]Apparently Specialized are replacing the Secteur and Tricross with a hybrid of the two.[/QUOTE]

Its called the diverge. Looks interesting, if not a pretty bike. But with rack and guard mounts should be a very useful bike.

 

[BSRU]

An update:
Specialized have not even bothered to pick up the frame yet, so one week gone and they have done nothing at all.
Not a happy customer, if they do not pull their finger out my N+1 list will have any Specialized bikes removed.

 

[Saluki]

An update:
Specialized have not even bothered to pick up the frame yet, so one week gone and they have done nothing at all.
Not a happy customer, if they do not pull their finger out my N+1 list will have any Specialized bikes removed.

Give head office a call, or at least their UK HQ. Not good customer service on their part.

 

[SamR]

Be right back, checking my Roubaix for cracks... Wouldn't want it failing on me during one of my occasional good rides.

But do consider adding some extra and trading up to a Roubaix SL4, they're luvverly.

+1 on this. Roubaix SL4 or anything similar is very nice.

Keep us informed. This will be interesting.

 

[Hop3y]

I only ever get things sorted by talking to the big people when companies ignore you. This may help!

Mr Michael Sinyard    CEO
     
Email    mike.sinyard@specialized.com
Website    http://www.specialized.com

 

[BSRU]

I only ever get things sorted by talking to the big people when companies ignore you. This may help!

Mr Michael Sinyard    CEO
    
Email    mike.sinyard@specialized.com
Website    http://www.specialized.com

Cheers that might come in handy if things don't start moving very soon.

 

[Supersuperleeds]

When I had a frame under their crash replacement scheme it took them a couple of weeks to send the frame to the LBS, they didn't collect the old frame until after I had the new one.

 

[BSRU]

An update:
My LBS has received a new frame, not the same colour it's white/silver instead of black/white but no big deal.
I'm letting the LBS swap the parts as they make no money otherwise from it.
Hopefully should have it by the weekend.

 

[BSRU]

Final update(not):
Got my frame back today, will take some getting used to it being so white.
Need to speed a little time setting up the saddle/gears correctly and decide if I'm going to fit a new set of 105 5800 brake callipers I have lurking in my bike cupboard now or next year.

 

[vernon]

Final update:
Got my frame back today, will take some getting used to it being so white.
Need to speed a little time setting up the saddle/gears correctly and decide if I'm going to fit a new set of 105 5800 brake callipers I have lurking in my bike cupboard now or next year.

View attachment 55235

Shouldn't the bike stand clamp be placed around the seat post rather than the seat tube?

 

[BSRU]

A little disappointed to see it is a lower quality frame, A1 instead of E5 and no carbon seat stays apparently.

Specialized info on alu frames, A1 being the bog standard. and E5 the premium.
A1

• gets the job done well; function is the focus
• 6000-series alloy
• entry level
• allows for butting of tubes and can be manipulated as needed

M4

• takes ordinary to the extraordinary!
• higher-grade 6000-series alloy
• 15% higher tensile strength than A1
• allows more aggressive tube shaping and butting
• better weight and ride quality

M5/E5

• Now you've reached amazing!
• custom-blend alloy
• 15% higher tensile-strength than M4
• most aggressive butting
• best weight and ride quality