Never again from halfords

[13liverbird]

Bought a MTB from there 9 weeks ago, when i got it home and took it for its first spin realised that some of the gears didnt work properly. Tooki it back after a week and when had it back that day took it for another ride and although they wernt perfect the were better. week 7 started to heara squeeking noise and took it back in on week 8 for its free service/safety check.

Had it back and went out this morning. The squeeking noise is still there and the gears are worse than ever. If i put it in 7th the chain keeps wanting to come off. If i put it in 12th the gears keep juming and the same for 17th and 18th.

Not sure now wheather to take it back for them to correct or take it to another bike shop (tredz) and pay them to service it to get the gears right.

Never again will i buy a bike from halfords, getting a drop handle bar soon and think it will be from tredz.

 

[alecstilleyedye]

i'd take it to halfords first, and tell them that if they can't fix it you want a new bike. also tell them that if you have to take it elsewhere to get fixed, you'll expect them to front the cost.

 

[joebingo]

It doesnt sound to me as if you're changing through your gears properly.

Which gear are you in at the back wheel when you move to the middle/outer chainring?

 

[13liverbird]

To be honest wasnt aware there was a set way to change gears, if you could point these out it would be much appreciated. When the gear near your foot is in the middle and i shift from the outermost on the back wheel to the closest gear it keeps going further than the gear and goes onto the plastic ring thats there.

 

[Ivan Ardon]

You're not doing anything wrong. The gears aren't set up right.

 

[HJ]

This is why we warn people about using Halfrauds...

 

[ianrauk]

*Sits back and waits for Blazed the Halfords Homie to appear*

 

[snorri]

To be honest wasnt aware there was a set way to change gears, if you could point these out it would be much appreciated.

You should have received an instruction book, which gives some guidance on gear changing and lubrication. Did you receive it? Did you read it?
The sales person should also have talked you through the product before handing it over.
I'm not trying to defend H......s, but you admit to a lack of experience with gears, so I don't think you should go in there with all guns blazing.
Perhaps it can all be sorted out amicably.

 

[april74]

Bought a MTB from there 9 weeks ago, when i got it home and took it for its first spin realised that some of the gears didnt work properly. Tooki it back after a week and when had it back that day took it for another ride and although they wernt perfect the were better. week 7 started to heara squeeking noise and took it back in on week 8 for its free service/safety check.

Had it back and went out this morning. The squeeking noise is still there and the gears are worse than ever. If i put it in 7th the chain keeps wanting to come off. If i put it in 12th the gears keep juming and the same for 17th and 18th.

Not sure now wheather to take it back for them to correct or take it to another bike shop (tredz) and pay them to service it to get the gears right.

Never again will i buy a bike from halfords, getting a drop handle bar soon and think it will be from tredz.

Welcome to modern cycling. Gears hardly ever work properly unless you learn to do them yourself.

Don't blame Halfords.

 

[captainhastings]

or even take it back to a different halfords store they might have slightly better people. That worked for me any way

 

[Davidc]

Welcome to modern cycling. Gears hardly ever work properly unless you learn to do them yourself.

Don't blame Halfords.

Not sure about modern - been the case as long as I've been cycling!

The LBS I bought my Ridgeback from (and gave lifetime free servicing on it) is only the second shop I've ever come across that can set 'em up properly.

Buy a good maintenance book, and you'll need some sort of stand while you're adjusting them.

 

[betty swollocks]

Learn how to sort the gears yourself here, by watching this video tutorial.

 

[starthms]

did you get your bike from the halfords in llansamlet becuse they are rubbish. halfords are not good at the best of times. there a big halfords in parc trostre in llanelli have no idea if they are any good as they still a halfords. i do hear good things about tredz and schmoos off st helens street.

 

[accountantpete]

The rear mech isn't set up correctly if the chain is riding onto the plastic guard.

At a guess what's happening is that the rear mech is travelling too far towards the wheel dragging the chain across with it. To establish this,turn the bike over and check the alignment of the jockey wheel nearest to the cassette with the sprocket - it should be directly in line with the sprocket.

If it's not then the cable needs adjusting depending on which way the jockey wheel is out of line (most likely tightening either by the adjuster or by the cable clamp itself)

 

[13liverbird]

Yeah i bought if from the halfords in llansamlet. Tredz lok a good shop and may try them for my drop handle bar. Havnt been to schmoos, so may take a spin there one day to check it out.

Thanks for all the other replies, will check it over today and take it back tomorrow to see if they can sort it. Also learn how to do it myself aswell, think that may be best thing.