New bike delivered....Big problems

[craigwend]

Erm the Quill stem, if and when you get will most likely be the type you need to take one brake, gear lever (both okay to do) & a handlebar grip off - which can be bit of a pig...

I'm with the send it all bike back at the expense of the senders brigade

 

[Chief Broom]

Good choice of bike for the money.

Once you have what you judge to be all the bits, I'd be inclined to take it to a local (or not in your case) bike shop and ask them to build it.

By the by, I'm still confused about the front wheel.

It looks like a nutted axle to me, rather than a quick release.

Thats what i thought,,, ie the nuts were just done up to save losing them or so i thought. Nope theyre meant to be there and skewers go through the middle.

 

[Chief Broom]

Erm the Quill stem, if and when you get will most likely be the type you need to take one brake, gear lever (both okay to do) & a handlebar grip off - which can be bit of a pig...

I'm with the send it all bike back at the expense of the senders brigade

Its of the clamp variety so no need to remove anything...so at the moment will probably keep it. Its a case of weighing up hassle and deciding whats best.

 

[midlife]

If it was a bargain and cheap then try and get as much from the seller as possible and maybe think about a cheap stem from somewhere to get you riding it. Wrong way to think but maybe the devil you know as there may not be a lot out there to buy at the moment if you send it back.....

 

[cyberknight]

The more i think about it the more i think you have been sent a customer return thats been fecked up somewhere along the way

 

[biggs682]

Oh dear not looking good.

 

[Chief Broom]

Oh dear not looking good.

I only need the stem as they've sent pedals/skewers etc, E-Bikes seem to be doing the best they can....its down to Dawes now

 

[biggs682]

I only need the stem as they've sent pedals/skewers etc, E-Bikes seem to be doing the best they can....its down to Dawes now

I think if i was you i would just go and buy a stem and send E Bikes the invoice
As long as you enjoy it in the end is the main thing

 

[Chief Broom]

Stem just arrived and only just in time as i had decided that this life is just too much hassle and thought i would become a long bearded hermit and go live in a cave

 

[Chief Broom]

Thought i would sum up my feelings on this **** up as now its resolved. It shouldn't have happened a bike getting sent out with missing parts...in a perfect world that is. So i guess its about how E-Bikes direct and Dawes responded,,,,well they did jump to it and got it sorted. I never got to speak to Dawes but E-Bikes did keep me informed and did genuinely seem aggrieved this happened. So anyone thinking of buying from them shouldnt be put off by my experience which is probably a rarity and as companies go its seems to be a good one. So i'll be out riding on it as soon as the rain stops