iancity
Veteran
- Location
- Ashington, Northumberland
Hi, bit of a strange one and just wondered what the Cycle Chat hive would do...
Ordered a Chromebook couple of days ago, £200, just need something for browsing really, nothing else. Bought from a very well known company who I am not going to name at the minute anyway, never had a chromebook before so was looking forward to getting it.
Duly arrived the next day and in my excitement I just opened it up, switched it on and went through the setting up procedure, was pleasantly surprised with how nice it looked, and was a bit bigger than I thought it would be. Anyway, after initial excitement it dawned on me that they have sent me a laptop instead, and the model number currently sells for £600 - way too powerful for anything that I would ever need it for (its the same make as the Chromebook and only an inch bigger screen size which is why I did not immediately twig).. Uhmmed and ahhed, what do I do but finally conscience got the better of me and I got in touch with the shop through their chat function to explain what happened, return the laptop and get the chromebook delivered - well they couldn't have been less interested! No "thank you" (I wasn't expecting them to fall at my feet but a Thanks would have been nice), and then, I forget exactly how the conversation went but along the lines of - "can you send my chromebook please" , "no, not until we receive the laptop" "ah, i really wanted it asap which is why I went next day delivery", "sorry, policy is we cannot send one out until we get this one back, if we did you would have 2 and might keep it" ""!!!!if I wanted to keep it I would not have been on chat and told you in the first place!!!". So, ended with them saying they will arrange collection, wait for an email - its been 24 hours now and nothing from them.
Would you chase this up with the shop? What do I do with the laptop - start using it and return it when delivery is arranged or keep it packed away until delivery
Any advice (other than I shouldn't have told them in the first place!) welcome.
Thanks
Ordered a Chromebook couple of days ago, £200, just need something for browsing really, nothing else. Bought from a very well known company who I am not going to name at the minute anyway, never had a chromebook before so was looking forward to getting it.
Duly arrived the next day and in my excitement I just opened it up, switched it on and went through the setting up procedure, was pleasantly surprised with how nice it looked, and was a bit bigger than I thought it would be. Anyway, after initial excitement it dawned on me that they have sent me a laptop instead, and the model number currently sells for £600 - way too powerful for anything that I would ever need it for (its the same make as the Chromebook and only an inch bigger screen size which is why I did not immediately twig).. Uhmmed and ahhed, what do I do but finally conscience got the better of me and I got in touch with the shop through their chat function to explain what happened, return the laptop and get the chromebook delivered - well they couldn't have been less interested! No "thank you" (I wasn't expecting them to fall at my feet but a Thanks would have been nice), and then, I forget exactly how the conversation went but along the lines of - "can you send my chromebook please" , "no, not until we receive the laptop" "ah, i really wanted it asap which is why I went next day delivery", "sorry, policy is we cannot send one out until we get this one back, if we did you would have 2 and might keep it" ""!!!!if I wanted to keep it I would not have been on chat and told you in the first place!!!". So, ended with them saying they will arrange collection, wait for an email - its been 24 hours now and nothing from them.
Would you chase this up with the shop? What do I do with the laptop - start using it and return it when delivery is arranged or keep it packed away until delivery
Any advice (other than I shouldn't have told them in the first place!) welcome.
Thanks