Pale Rider
Legendary Member
Do any members have experience of ordering takeaways online for delivery?
I've been reluctantly using the service recently because my ailments make it difficult to do food shopping and rattle pots and pans in the kitchen.
My attempt at using Uber Eats failed due to difficulties with the website, possibly caused by incompatibility with my Chromebook.
However, two months after registering they sent me a discount offer of up to £15 off any order over £15 as a special offer for my first order.
This, unlike most offers, appeared worth a go, so I made a food order of about £16, which came to £20 delivered.
To my surprise, the site deducted £15, leaving me with a bill of about four quid.
Not to my surprise, the food didn't turn up.
I spoke to the restaurant who said they had no record of my order, but would chase it with Uber.
To my surprise, someone from Uber rang me, but only to say the order had been cancelled and I had not been charged.
No explanation offered, but I could make another order.
Not to my surprise, when I did that the discount voucher no longer worked.
I reckon this may be a Hoover job - Uber mistakenly set up the offer as excessively generous.
Being Uber, they simply cancelled the 'offending' orders, the company believing regulations and fair play don't apply to them - see their taxi service in London.
I have received good service from Just Eats.
What's your experience of online takeaways?
I've been reluctantly using the service recently because my ailments make it difficult to do food shopping and rattle pots and pans in the kitchen.
My attempt at using Uber Eats failed due to difficulties with the website, possibly caused by incompatibility with my Chromebook.
However, two months after registering they sent me a discount offer of up to £15 off any order over £15 as a special offer for my first order.
This, unlike most offers, appeared worth a go, so I made a food order of about £16, which came to £20 delivered.
To my surprise, the site deducted £15, leaving me with a bill of about four quid.
Not to my surprise, the food didn't turn up.
I spoke to the restaurant who said they had no record of my order, but would chase it with Uber.
To my surprise, someone from Uber rang me, but only to say the order had been cancelled and I had not been charged.
No explanation offered, but I could make another order.
Not to my surprise, when I did that the discount voucher no longer worked.
I reckon this may be a Hoover job - Uber mistakenly set up the offer as excessively generous.
Being Uber, they simply cancelled the 'offending' orders, the company believing regulations and fair play don't apply to them - see their taxi service in London.
I have received good service from Just Eats.
What's your experience of online takeaways?