Park Tools, an appreciation

[Joe]

A little while back I managed to break the pin on the end of my crank puller (by attempting to remove a Powerspline crank when it was designed for Octalink) I emailed them asking where I could get the part and they replied asking for my address. Today, a replacement pin arrived
Yes, they are expensive. But they feel quality and it's nice not to have to jump through hoops to get decent after sales service.I didn't have to provide or a receipt or anything.

 

[barq]

Yep, I've had similar experiences with Park. In an ideal world nothing would break, but the next best thing is a company who stands by its products and offers replacement parts.

Whilst we are lavishing praise I'll also nominate Easton, Kona/Paligap and Giro for also being so good about replacement parts.