ebikeerwidnes
Guru
- Location
- Z’ha’dum
Thank you for replying. Very kind of you.
Yes, with my limited knowledge, I assume if can only be the pedal or cranks.
I took it back to Haldords and was treated appallingly. After riding it everyday for 6 weeks, I told the guy that I noticed a significant difference in its performance overnight and 2 days later my left knee problem started coming back. The cycle guy at Halfords said there was nothing wrong with it. I politely insisted that there was something not right. He picked up the bike, put it over the Barrier (2 meter virus Barrier) and said “I can’t do anything for you” and walked in, locking the side door behind him. Disgraceful attitude, especially after I was respectful, kind and cooperative throughout our conversation to try and find a solution. It will be my first complaint in many years against anyone. That was unacceptable.
Actually there is something you can check on your wife’s bike if you don’t mind. There is a bit, I’m not sure if it should be slightly bent onwards or not. It’s Sending photo now. Thanks again for your help
Hi - just seen your message
I have got my wife's bike out and looked around but I am a unclear where those photos are from on the bike
can you show me and I'll have another look
BTW - I wouldn't fiddle with it much as you may give Halford an excuse to reject the guarantee. If they still won't fix it I would be sending a recorded delivery letter to their Head Office as well as a copy to the store manager
I have to say that I don;t like Halfords but a while ago they cocked up a service on my 10 year old ebike (it was a special offer when we bought my wife's bike) and, although it took them 3 weeks to fix it, they did bend over backwards to find a solution.
You could potentially take the bike and the receipt to another Halfords store???
ANyway good luck with it