Pendleton ebike battery water damage

[Jibberviki]

Hi guys. I've never posted on a forum before, but thought I'd give it a go 😊
After about a year of owning my Pendleton ebike, the LED display on the battery gave up but still charged. Then after about another 6 months it charged intermittently and has now given up. When the battery was open I could see water damage inside. It is stored in a garage but have to cycle in the rain as I commute. I've noticed the sticker says 'avoid getting caught in the rain' Not easy if you're trying to get home! It seems its not fit for purpose if you can't cycle in the rain? I'm going to contact Halfords, even though the warenty is OOD in case thay recalled faulty ones.
Has anyone else had any similar problems with water damage?
Thank you

 

[gbb]

Were it mine and assuming you got nothing back from Halfords, personally I'd do the following (which I would do carefully and at my own risk...and probably outside)
Get a can of electrical cleaner and perhaps a toothbrush or similar and clean as much of that corrosion off as possible. Its possibly tracking across circuits which may be the root of the problem. If that improved anything, I'd then consider giving it a coat of the appropriate laquer.
That's my inquisitive nature, some based on limited experience with industrial PCBs, but playing with batteries requires care.

 

[Milkfloat]

It is certainly worth talking to Halfords, especially with regards to 'fit for purpose'. I cannot see how a cycling product can be 'fit for purpose' if it cannot handle standard British weather.

 

[wafter]

It is certainly worth talking to Halfords, especially with regards to 'fit for purpose'. I cannot see how a cycling product can be 'fit for purpose' if it cannot handle standard British weather.

This. First port of call Halfords, then if you get no joy (which I suspect you won't) citizen's advice or Trading Standards.

For a transportation device that's potentially going to carry you many miles from home, the inability to handle getting caught in a shower sounds ridiculous IMO.

 

[raleighnut]

Most battery packs have a 2 year guarantee.

 

[fossyant]

Be careful. You don't want to short any lipo batteries. Halfords asap. Don't store that damaged battery in the house.

 

[ebikeerwidnes]

I certainly agree with contacting Halford -
and of you get no help from them go to Trading Standards or Citizen's advise
maybe even try a consumer advise TV show - that one with Angela Ripon and thingy and whatsit - ebikes are trendy so it would be a good look for them!

 

[Jibberviki]

Were it mine and assuming you got nothing back from Halfords, personally I'd do the following (which I would do carefully and at my own risk...and probably outside)
Get a can of electrical cleaner and perhaps a toothbrush or similar and clean as much of that corrosion off as possible. Its possibly tracking across circuits which may be the root of the problem. If that improved anything, I'd then consider giving it a coat of the appropriate laquer.
That's my inquisitive nature, some based on limited experience with industrial PCBs, but playing with batteries requires care.

Thank you. I may well give that a go if I get no joy from Halfords.

 

[Jibberviki]

Be careful. You don't want to short any lipo batteries. Halfords asap. Don't store that damaged battery in the house.

Oh dear, OK thank you. I'll move it to the shed!

 

[fossyant]

Oh dear, OK thank you. I'll move it to the shed!

Make sure there is nothing that could catch fire.

 

[midlife]

Silly question, is there a seal you have broken to open it up, they might say you have invalidated the warranty?

 

[Jibberviki]

Silly question, is there a seal you have broken to open it up, they might say you have invalidated the warranty?

Unfortunately it's outside of the warenty anyway. My partner has had the same with his Carrera battery. He put in in for repair with a specialist and found water had for into the battery, so when mine went, I thought I'd take a look.

 

[dodgy]

Oh dear, OK thank you. I'll move it to the shed!

 

[Drago]

If they warn you not to ride it in heavy rain, but you still did and then suffered a problem, I cant see how its the suppliers fault.

First thing I bought was a battery cover. Problem solved.

 

[Jibberviki]

If they warn you not to ride it in heavy rain, but you still did and then suffered a problem, I cant see how its the suppliers fault.

First thing I bought was a battery cover. Problem solved.

It just said 'avoid being caught in the rain' I just find that a bit odd to put that on a bike and not supply a cover for it or even recommend buying one when they were selling it to me in store. I never noticed that text until it was too late and I've never owned a bike that can't get wet before so didn't think to check if I could or not.
It's done now and just hope to warn others so they don't get caught out too.