Plusnet - anyone use them?

[cuberider]

I'm about to change my internet provider after BT increased my monthly payment after my 12 month contract came to an end. Plusnet have a decent offer online, but I don't know anyone who uses them. Unfortunately both Virgin and Sky don't cover my area so my options are bit limited.

Any feedback would be appreciated before I sign up this week.

 

[Sea of vapours]

I've been with Plusnet for about twelve years (Force9, who Plusnet bought, at the beginning). I'm entirely happy with the service, which is why I've not ever felt inclined to switch.

 

[annedonnelly]

I've been with Plusnet for years. Never had any serious problems. When I have had to ring them up you get to talk to real people who are fairly sensible about sorting issues. I think the call centre is in Sheffield.

I've just signed up with them for a mobile contract.

 

[gavroche]

I'm about to change my internet provider after BT increased my monthly payment after my 12 month contract came to an end. Plusnet have a decent offer online, but I don't know anyone who uses them. Unfortunately both Virgin and Sky don't cover my area so my options are bit limited.

Any feedback would be appreciated before I sign up this week.

You should have argued with BT when they increased your charges and they would have backed down. I do it every year when mine is due.

 

[cuberider]

You should have argued with BT when they increased your charges and they would have backed down. I do it every year when mine is due.

I did and they knocked just £5 off having put it up by £15

 

[Vapin' Joe]

I'm with Plusnet, no problems in two years.

 

[Johnsop99]

Have used Plusnet for nearly five years at home and work. No problems and happy to stay with them.

 

[further]

As above been with them a couple of years,no problem.

 

[NorthernDave]

Don't BT own Plusnet?

Must admit that I'm thinking of moving away from BT - they've never been the cheapest, but I stuck with them for the reliability, (in over a decade I think we've been without an internet connection for less than half a day) until recently when it's starting to be problematic

 

[ColinJ]

I am doing ok with PlusNet after some initial hiccups!

If you go for them, sign up through a cashback site such as TopCashBack and earn £30+.

 

[cuberider]

Thanks for the feedback everyone

 

[13 rider]

If you can get Bt and plus net then you should be able to get Sky broadband who also use the openreach (bt) network . Plus net do have English call centres

 

[13 rider]

Don't BT own Plusnet?

Must admit that I'm thinking of moving away from BT - they've never been the cheapest, but I stuck with them for the reliability, (in over a decade I think we've been without an internet connection for less than half a day) until recently when it's starting to be problematic

Yes bt own most of plusnet but it is a stand alone company
Beware unless you change to virgin all suppliers use the openreach so if you have a fault on the line it will still be there after you switch

 

[aferris2]

Been with Plusnet for about 4 years. Never had a problem. Calls are always answered by someone who knows what they are doing.
I would never go back to BT - not because of the service, but because of the complete lack of any working telephone support.

 

[HLaB]

If you can get Bt and plus net then you should be able to get Sky broadband who also use the openreach (bt) network . Plus net do have English call centres

In my parents and here we both have Sky through BT Openreach. I believe its a major gripe of Sky that they have to use a network ran by their competitor.