Praise For Garmin Customer Service

[spen666]

We are quick to complain - well I am anyway, but this time I want to praise Garmin.
I have a Garmin RCT715 device which is a camera, rear light and radar device. I have owned it for just over 2.5 years. It has stopped working as it won't take / hold a charge. Investigation showed the USB C charging port had become damaged. I have no doubt it was user caused damage - possibly using wrong cable or similar.
i contacted Garmin on Thursday morning via their chat line on the website, hoping to get a reconditioned unit offered by them at a decent price.. I told them the truth about the damage. I was asked to send pictures of it in the chat, which I did and was then told it was to be replaced under warranty!

Result!
It doesn't stop there. I was told to return the item to them thereafter they would give me a replacement. They sent me a UPS return label which I printed off, boxed up the device and sent it back that day as there is a UPS agent shop nearby.

Friday Garmin confirmed receipt of it and said they would be in touch about a replacement being sent out

I woke up this morning to a message from UPS saying they had a parcel to deliver today, which arrived at just after 0900 today. Said parcel was a brand new Garmin RCT715 device.

Brilliant service and brilliant timing for the return and delivery.

 

[HLaB]

When my first Edge GPS failed just out of warranty, they said it was a common problem and covered it under warranty. My subsequent garmin failures haven't been covered but they've given me a good discount on a refurbished unit. When my 800 failed, which was entirely my fault (I hadn't tethered it and it fell off and got totally crushed by traffic), they replaced it with a refurbed 1000. And when my second 1000 failed with a collapsed power button, as the first had. When I asked for an upgrade to my current 1030 Ive had since circa 2019, they obliged. Its been a fast turnaround when I've needed a new unit too.

 

[cougie uk]

My Garmin 530 broke after I fumbled it taking it off my bars after a ride. It was a 3 foot drop ? I sent it back and they replaced it with a new one. Great service but I now have a silicone cover for the computer - just in case !

 

[SpokeyDokey]

A while back my Instinct watch kept running out of battery really fast.

They said they could replace it with a refurbished one in the same colour grey but they were waiting for them to come into stock OR I could have a brand new tundra (fawn) coloured one straight away...

... the tundra looks great on my wrist!

Fantastic service from Garmin.

 

[Dogtrousers]

They've generally been very good in my experience.

 

[stephec]

They always get good reviews for their service.

When I phoned them with a problem with an old watch not charging the guy went through a few questions before saying that he couldn't tell if it was the watch or charger that was at fault, so he took my address and had a new charger sent out, and told me to ring him back if that didn't sort it.

 

[Pblakeney]

I had similar service with a 5 year old Tacx Neo 2T which was obviously well out of warranty.
The trouble with the internet is that people getting bad service shout much louder than those receiving good service.