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Rant!! How I wish I'd spent more on my bike!!

Discussion in 'CycleChat Cafe' started by mosschops2, 29 Oct 2007.

  1. mosschops2

    mosschops2 New Member

    Location:
    Nottingham
    Evening All.

    Apologies to Cathryn before I start....

    My Dawes Discovery 201, my only means of transport, has yet again let me down.

    It is merely 13 months old, has been used for a 2 mile commute and a good few 15-20 mile rides too. So far, I've replaced the inner tubes, the tyres, the brake cables, one gear cable, I've had it in the LBS twice for gear adjustments, the gear protector fell off, and the bell was crap.

    Onyhoo, cycling on Sunday morning, with my 3 to daughter on the child seat. Went up a fair hill - steep rather than long (which I had not been able to decide whether it was responsible or not), to suddenly find that there was a problem.

    It was as if the brake block got jammed... after a few secs I got off, to find that the frame had snapped!!!

    http://farm3.static.flickr.com/2263/1800654745_5e5cc2ba6b_o.jpg

    (may have to edit if that didn't work out right!)

    The frame snapped in two places. (Note that the blue frame pictures is not my bike, nor a Dawes. Interestingly there also appears to be about 5 times more material in the broken area, than there is on my bike!!! Grrrr.)

    So no more than a rant really. I may get around to taking an actual picture, and posting.

    I've no idea what my guarentee deal is (good odds it was a 12 month deal. Sunday's ride was literally 54 weeks after having bought it!). Any chance of Dawes helping me out, replacement wise??

    So I'm walking everywhere... for the time being.........
     
  2. andygates

    andygates New Member

    Man, that's bad luck. A 201 ought to be a fine little commuter-hybrid. Absolutely no reason why any of those bits should be replaced within normal use unless you're cursed or riding down salty tunnels filled with glass crocodiles.

    From the website:

    Dawes Cycles Ltd offer the following guarantee terms for retail purchasers:
    Aluminium frame and rigid forks – 1 year from date of purchase.
    Steel frames and rigid forks – 3 year from date of purchase.
     
  3. Elmer Fudd

    Elmer Fudd Miserable Old Bar Steward

    That's 1 of the reasons I went for a Claud Butler, rigid frames and forks, lifetime guarantee (mind, that could mean 18mths!). Ancillaries 12mths.
     
  4. OP
    OP
    mosschops2

    mosschops2 New Member

    Location:
    Nottingham
    Cheers guys! I'll have to check out my LBS / Dawes guarentee... probably in the morning. Well, later in the morning at least!
     
  5. BentMikey

    BentMikey Rider of Seolferwulf

    Location:
    South London
    Oooh, unlucky mate. I would have thought that Dawes wouldn't be that troublesome, they have a good reputation. Let's hope you'll be sorted under warranty or somesuch.

    At the very least look at the silver lining - you get to buy a new bike!!!
     
  6. epicurus.

    epicurus. New Member

    Seems like an odd place for the frame to snap. Could this be connected to "the gear protector fell off"?
     
  7. Mister Paul

    Mister Paul Honky

    Location:
    North Somerset
    If the warranty is only 12 months this is pants. Decent manufacturers offer a much longer warranty.

    Contact Dawes anyway. It's bad enough the world finding out that one of their frames snapped so seriously after only 12 months use. For word to then get out that they weren't interested in sorting your problem out is going to be much worse for them.

    Second thoughts, don't contact Dawes. Take it into your LBS. They're the dealer, and Dawes will listen more to them about the extent of the problem. Well, they should.
     
  8. Twenty Inch

    Twenty Inch New Member

    Location:
    Behind a desk
    Judging by your gear problems that you've described, you've had an issue there for a while. The LBs didn't pick it up, nor did the manufacturer's quality control.

    Even though the warranty is only for 12 months, the Sale of Goods Act 1971 states that goods must be fit for purpose. Obviously a bike that falls apart after 12.5 months isn't. Arm yourself with a bit of consumer law, get it back to the shop where you bought it and don't take no for an answer. Hopefully they'll not jib at replacing it.
     
  9. Amanda P

    Amanda P The CycleChat user formerly known as Uncle Phil

    I'd support what 20" says, plus make the point that the fact that this breakage didn't cause a serious accident is pure good luck. You could have gone down in the middle of a busy road junction - daughter and all. Doesn't bear thinking about...
     
  10. Tetedelacourse

    Tetedelacourse New Member

    Location:
    Rosyth
    Flamin eck Mossers that's bad luck. I'd certainly be ready to fight tooth and nail for a replacement; there's NO WAY a frame snap like that can be defended after 12.5 months of light usage.
     
  11. Amanda P

    Amanda P The CycleChat user formerly known as Uncle Phil

    Just out of interest, is it an alloy frame or a steel one?

    You may encounter the argument that the use of the child seat contributed to the failure. But if the bike shop supplied and serviced the bike, and also fitted the child seat...
     
  12. As someone else has said, if they try to wriggle out of it on the warranty then throw the book at them in respect of sale of goods act 1971 'fitness for purpose'. Maybe make use of a free first consultation with a solicitor, or citizens advice...
     
  13. Tetedelacourse

    Tetedelacourse New Member

    Location:
    Rosyth
    It's more to do with the max recommended weight the frame can withstand, no? ie if Mosschops was a 9-stone cowboy with a 2-stone kid then there'd still be no comeback if the frame is expected to withstand 15st?
     
  14. bonj2

    bonj2 Guest

    If by "my 3 to daughter" you mean your 3 month old daughter, then they'd be a bit tight not to replace it.
    If you mean your 3 year old daughter, it might be hit and miss.
    If you mean your 3 daughters, then it's not looking good.
     
  15. OP
    OP
    mosschops2

    mosschops2 New Member

    Location:
    Nottingham
    Sorry Bonj! 3yo it was supposed to say!

    I have yet to speak to the LBS - I'll give them a bell in a while... after I've dug out the receipt. The bloke there is pretty good, I'll let you know how it goes!

    Cheers for the advice - I thought there was something official along the "fit for purpose" lines, so it's good to have it at my fingertips!

    And Tete - I'm only a 13st weakling, with a 2 1/2 stone daughter - so whilst not a complete lightweight - not putting hellish stresses through the bike....

    Thanks to all for the support!!