A further update to the Exustar shoes I bought earlier in the thread.
After just a few rides one of the lace holes ripped, This was a manufacturing defect, The hole which had been punched through for the laces had missed the material on the underside of the suede so after a few rides the suede ripped.
I emailed Exustar Uk to let them know there was a problem with the shoes and received a reply almost instantly. I explained the problem and was asked to return them for an exchange or refund. I returned them but was contacted to tell me they didn't have another pair in my size in stock but did offer me a choice of other shoes or a refund.
Instead I put a little more money in and bought a pair of stelvios.
All throughout this I was dealing with James at Exustar. All emails were answered very quickly and were dealt with in a friendly professional manner. At no point did I get that dreaded online sales return feeling that you can get with a lot of retailers.
The shoes may not have turned out to be quite the bargain I first thought they were but the outcome was Excellent customer service and a happy customer. Because of the customer service I received I will be certain to buy from them again.