I had to book a ticket at the last minute to go from Belgium to a funeral in Ireland. Even went as far as checking in, before realising I'd done it for next weekend instead of Sunday. Went on the website to be greeted with a load of stuff about massive surcharges. Put the change in with an explanation and got an email from them saying they would waive the charges, and the flights were free, with their sympathy, and we were in seats 1a and 1 b. Not bloody bad for two times nowt.