pij1979 said:
What would attract you to a specific shop, particularly out of area, but in a lovely spot with great riding all around. What brands would you expect to see? Would you repsect a 'we can't price match v the web, but we do offer a 100% satisfaction guarantee, aftersales support and a free guided ride to try out your new stead' Or something along those lines.
Just my personal thoughts - I'm not a retailer!
To my mind 'try before you buy' is a huge incentive. Too few places offer it. Sitting on a bike is no guide to how it will feel on the road.
The issue with your aftersales support offsetting higher prices as I see it is that, if you are attracting people from a distance and they then have a problem with an item they've bought, they're unlikely to want to travel a fair distance to return it unless it's an expensive item like a full bike, (whereas if it's bought from their LBS, sorting out the problem is a lot more convenient). This puts you in the same position as the online retailers receiving stuff back through the post and having to send it back out, but without their volume advantages to defray your postage costs. (And what about the customer's postage - would you pay that too?).
Some kind of loyalty discount might be an idea.
To me, price is very important. If all your prices are uniformly way above internet prices, it doesn't look as good as if you stock some items (basics like tubes etc) at close to internet prices. At least one of my LBS will match internet prices on some goods but not on more expensive items.
The 'lovely spot with great riding all around' sounds nice, but you have to remember - anyone can get that for free without calling at your shop. They have to either want or need to call in. The cafe part of the shop would be instrumental in this as I see it. Most of the bike shops I frequent are in urban non-lovely places and none have cafes - I go because I need to, not for the scenery - and they rely on being easy to get to and having a city-sized population to serve.