As my previous threads indicated I updated my groupset to Shimano 105 in April this year.
A couple of weeks ago going up a hill the pedals wouldn’t turn and I came to a sudden stop. Turns out a couple of inner chain ring bolts had come loose and fell out leaving the inner chainring separated from the outer. Due to the force I also bent the inner chainring.
Now I have never had these bolts come loose never mind fall out before and it’s an area I would never check - lesson learned. But given the fact the groupset was only 8 months old with less than 1k miles in it should It have failed so quickly?
My LBS returned the chain set to Madison and they rejected my claim as the issue was caused by loose bolts. I can understand if the component is over 1 year old in which case the bike would have been due a service check but not at 8 months.
I realise I am probably expecting too much getting a replacement free and the fault is mine for not checking the bike but just enquiringly as to whether others would accept Madison’s decision. Thanks.
A couple of weeks ago going up a hill the pedals wouldn’t turn and I came to a sudden stop. Turns out a couple of inner chain ring bolts had come loose and fell out leaving the inner chainring separated from the outer. Due to the force I also bent the inner chainring.
Now I have never had these bolts come loose never mind fall out before and it’s an area I would never check - lesson learned. But given the fact the groupset was only 8 months old with less than 1k miles in it should It have failed so quickly?
My LBS returned the chain set to Madison and they rejected my claim as the issue was caused by loose bolts. I can understand if the component is over 1 year old in which case the bike would have been due a service check but not at 8 months.
I realise I am probably expecting too much getting a replacement free and the fault is mine for not checking the bike but just enquiringly as to whether others would accept Madison’s decision. Thanks.