Should their insurance pay for my fuel used while car being repaired?

[smokeysmoo]

If they told you to take it to Garage X, and that garage could fulfil the terms of the Policy, what argument could you have for not doing so?

The point is you can have it repaired where YOU want to, and not where THEY tell you too. Garage X would no doubt do a perfectly acceptable job, but the fact is you will never know what parts have been used.

So if you are in this situation and you want your car to be repaired with original and genuine parts, the ONLY way to ensure that happens is to make sure you take it to a main dealer.

If it goes to an approved repairer that is not a main dealer it will be repaired with non-genuine parts in the vast majority of cases. I've even seen brand new prestige marques having spurious body panel fitted to them at the demand of insurance companies!

I only posted this information to assist people, not to be taken OT and questioned about it. Apologies to the OP for the way this has gone.

However P.H, if this info doesn't interest you that's absolutely fine and I hope I've cleared things up for you

 

[smokeysmoo]

They might not be able to dictate who repairs the car but they can dictate how much they are willing to pay for the repairs....

True, but that's a side issue between the insurer and the bodyshop, and I've never known a car be taken elsewhere because of it.

Sure insurance companies are on set discounts with repairers, and some stipulate the labour rate they'll pay as well, but as I say, that's a side issue that simply doesn't affect the policy holder in anyway.

Plus, there's many a slip twixt a cup and a lip, and once you start mentioning storage charges and labour costs for time already taken for estimates etc, it's easier, (and cheaper), for the insurance company to just let you crack on with it rather than pay you to put the car back into a movable state, have it recovered elsewhere and start the process again.

If you take your car where you want to I can guarantee you won't have to remove it to another garage.

 

[P.H]

However P.H, if this info doesn't interest you that's absolutely fine and I hope I've cleared things up for you

It hasn't cleared anything up. It's simply wrong. .What would clear thing up is reading and understanding a policy, It's far better to rely on this legally binding document rather than internet advice, however helpful the poster thinks it is. If your policy says you can chose the garage then you can, if it doesn't then you can't, has that cleared it up for you?

 

[smokeysmoo]

It's simply wrong.

Which insurance company do you work for P.H? Just because you don't seem to understand does not make something wrong. Speak to your insurer, or if you don't have need for insurance try Google. The information I have supplied is correct.

It's far better to rely on this legally binding document

You are not legally bound to use the repairer your insurer nominates, fact.

If your policy says you can chose the garage then you can, if it doesn't then you can't

Wrong.

Has that cleared it up for you?

Not in the slightest, and if you wish to pursue this please have the courtesy to start your own thread as opposed to hijacking someone else's.

In the meantime, and after a very rapid Google, perhaps THIS might help clarify things, but if you don't want to click my link then I'll note the salient points below;

"Choosing your repairer
Remember it is your vehicle and you can choose who repairs it. Many insurers have
networks of their ‘’approved’’ repairers, they may try and convince you to have your
car repaired where they choose remember this is for their convenience not yours.
Don’t be unduly influenced by insurers suggestions of delays and extra costs if you
don’t do what they say. You are entitled to consider the benefits of dealing with the
repairer of your choice. Remember you are not obliged to have your car repaired at
an insurance company nominated repairer.

Don’t be bullied
The association of British insurers, The Financial Services Authority and the Office of
Fair Trading agree that the choice is yours. There are very few exceptions to this rule."

Once again I apologise to the OP, and out of courtesy, (and the fact I've proved my information to be correct), I will not participate in posting tennis with my tormentor any longer

 

[P.H]

Once again I apologise to the OP, and out of courtesy, (and the fact I've proved my information to be correct), I will not participate in posting tennis with my tormentor any longer

I hate it when I'm wrong, and I am completely wrong here. My apologies.