Some advice welcomed on dealing with a Cycle shop

[Cletus Van Damme]

You're such a dillon.

I haven't heard that word since the late 1970s

On the Magic Roundabout?

 

[Monsieur Remings]

If I knew what you were talking about I would be very upset.

I'd speak to their head office.

Can you not see the misalignment? I don't think it's just me.

 

[RiflemanSmith]

Blimey what did you take that photo' with?

 

[Monsieur Remings]

Blimey what did you take that photo' with?

The only camera I have on my phone. I reckon it looks quite damning even with the quality of the photo.

 

[Rob3rt]

Well, not been a good day for more reasons than one. I received the bike back and this time the rear mech itself seems damaged. They haven't sent me the same bike but this takes the ****.

View attachment 23290

Not only is the jockey wheel misaligned with the smallest cog on the cassette but you'll notice the the bent cage plate. I don't think this is the mech hanger but a very poorly transported bike...again. I think this may have to go back, again.

Or, as I suspect, are they just clueless when it comes to packaging and this has been damaged in transit? The other problem was that the stem was misaligned with the forks and needed me to put it right, so what else is wrong. Back to square one.

When I have seen a bike packed up, the stem is usually loosened and bars rotated completely, 90 degree's to the use-able state. Sometimes even the handlebars have been rotated down too. It is usually to get the bike in the box.

 

[Monsieur Remings]

When I have seen a bike packed up, the stem is usually loosened and bars rotated completely, 90 degree's to the use-able state. Sometimes even the handlebars have been rotated down too. It is usually to get the bike in the box.

Yep, fair enough Robert, but it doesn't excuse what looks like a seriously compromised rear mech. If I get a chance will have to take it to LBS for an opinion tomorrow, but have already had enough of this bullshit and it just shouldn't be happening again. I've emailed the photo above but it obviously hasn't come out too good so will have to rely on what the LBS say...

...again...

 

[400bhp]

cant tell anything from that photo?

 

[400bhp]

and, when you say misaligned, have you actually tried to ride it? Jockey wheels have a lot of play in them.

 

[Archie_tect]

MR, I was wodering, as you know what you're talking about, why you didn't refuse to accept it when it was delivered due to the state it was in, certainly not to have ridden it on the road with dodgy gears. I expect you were excited when it arrived, so you wouldn't've expected a new bike to be imperfect.
Any repair done to it by your local LBS may allow the seller to claim it isn't their fault. Though I appreciate sending it back to the seller may cost more than the repairs it needs and there is a risk that the seller may claim any damage is due to inadequate packaging for it's return.

I hope you can get it resolved

 

[Monsieur Remings]

Fair points both...

400bhp, sorry for the quality of the photo...nope hasn't been ridden yet but the cage plate looks bent to me and perhaps the net result is a misaligned rear mech...?

As above ArchieTect - this bike has not been ridden yet and I couldn't do a full inspection whilst Parcelforce waited around? The last time this happened - may I add with the same company - the bike was sent back after a ride due to problems I encountered. I hope this isn't the case this time around but I can't help but think this is wrong again. It may be transit I accept that but last time - the first time as this is the 2nd bike they've sent out - the company accepted the defects pointed out by the LBS I took it too.

 

[RWright]

Fair points both...

400bhp, sorry for the quality of the photo...nope hasn't been ridden yet but the cage plate looks bent to me and perhaps the net result is a misaligned rear mech...?

As above ArchieTect - this bike has not been ridden yet and I couldn't do a full inspection whilst Parcelforce waited around? The last time this happened - may I add with the same company - the bike was sent back after a ride due to problems I encountered. I hope this isn't the case this time around but I can't help but think this is wrong again. It may be transit I accept that but last time - the first time as this is the 2nd bike they've sent out - the company accepted the defects pointed out by the LBS I took it too.

It looks bent to me too. Maybe they can get a new rear derailleur to you quickly and let the LBS install it on the retailer's dime. LBS may even do a little set up inspection for you as well if you are lucky. Good luck with it, I can imagine your frustration.

 

[Globalti]

This is always going to be a problem with bikes delivered by couriers. The driver will harrass the buyer and won't allow them to check the contents of the carton. You're probably best off signing for the goods as damaged so that the courier can't wriggle out of their responsibility.

Mrs Gti rues the day she offered to Ebay a Bianchi on behalf of her colleague. We sold it and it arrived badly damaged but the buyer's wife signed for it in good condition. Knowing that Ebay is heavily weighted in favour of the buyer we took it back and refunded the bloke then started a huge battle with TNT, which culminated in our getting £195 out of them for repairs that cost about £350. Last month we resold it, in new and fully repaired condition and repacked it much more carefully. We used Parcel2go as agents for TNT and paid an extra £33 for insurance. Guess what? It arrived damaged again. The buyer got it repaired and yesterday P2G agreed to pay me the cost of the repair PLUS refund the carriage, which is an unexpected bonus. Hope we never see the damned bike again.

 

[dellzeqq]

buy your bikes from the bike shop................................

 

[rich p]

buy your bikes from the bike shop................................

Spoken with the wisdom of one who has reached the age of reason. (Late 50's innit)

 

[Monsieur Remings]

Dell and Rich P, next time, without a shadow of a doubt.