[QUOTE 5044638, member: 10119"]...so IF you have a ticket from Manchester to, for example, York and the journey is one that needs a change in Leeds where you'd get on the last York train AND the Manchester to Leeds train is delayed sufficiently that you miss this service the TOC still has an obligation to get you there - you present yourself to station staff, explain that you arrived in Leeds on a delayed service intending to catch (and with a ticket for) the connecting service to York, but that there are no further trains running to allow you to complete your journey. They then shove you in a taxi at their cost [...] [/QUOTE]
Completely theoretical in my experience. In practice, you arrive at Bristol Temple Meads on a Crosscountry and the GWR station staff say they're only there to close the station for the night and not authorised to hire taxis to take passengers onwards, directing you to the freezing taxi rank outside where there's no taxis anyway because they're over the other side of the city serving the lucrative pub and club trips. Calling a cab gets a silly estimate of a pick-up time, so it's quicker for a relative to drive up and collect you, then the TOC only pays the minimal compensation and nothing towards the collection.
But the theory's better than the USA, where it seems you get offered your onwards ticket price back and left to make your own travel arrangements... along with the hundreds of others intending to catch the cancelled train.