No details but long story short I'm insured through them and recently had cause to investigate a claim on the policy. The process took forever and with the exception of one individual the staff proved to be incompetant at best, willfully deceptive at worst.
I also found out while trawling the murky depths of their operation that they'll gleefully financially F you in the A at the merest hint of an opportunity (granted some of this is standard practice across the industry):
- Wish to change a minor detail on your policy: £25 admin fee every time for what should be a 10-minute phone call with a minimum wage chimp.
- Cancel your policy early? A third of the proportional value of your remaining policy lost upon refund.
- Inform them of a potential claim without proceeding with that claim? Noted on your record so prejudices your premium at renewal.
- Request an assessor to evaluate a potential claim? Recorded as a "fault claim" whether you proceed or not; decimating your no-claims discount (despite the assurances of the muppets you may initially speak to that this isn't the case).
- Make a claim with protected NCD? It's still recorded on your history so even though your NCB remains intact, your policy will still be loaded upon renewal - making a mockery of the imsinuation that protected NCD will also protect the cost of your insurance.
In the last 5yrs the AA's share price has plummeted to around 7% of what it was - hardly surprising is it? Opportunistic leeches.
I also found out while trawling the murky depths of their operation that they'll gleefully financially F you in the A at the merest hint of an opportunity (granted some of this is standard practice across the industry):
- Wish to change a minor detail on your policy: £25 admin fee every time for what should be a 10-minute phone call with a minimum wage chimp.
- Cancel your policy early? A third of the proportional value of your remaining policy lost upon refund.
- Inform them of a potential claim without proceeding with that claim? Noted on your record so prejudices your premium at renewal.
- Request an assessor to evaluate a potential claim? Recorded as a "fault claim" whether you proceed or not; decimating your no-claims discount (despite the assurances of the muppets you may initially speak to that this isn't the case).
- Make a claim with protected NCD? It's still recorded on your history so even though your NCB remains intact, your policy will still be loaded upon renewal - making a mockery of the imsinuation that protected NCD will also protect the cost of your insurance.
In the last 5yrs the AA's share price has plummeted to around 7% of what it was - hardly surprising is it? Opportunistic leeches.