The perils of an Ebay high-value sale

[twentysix by twentyfive]

We were happy to do that if it came to it (as long as it arrived back to us exactly the same as it had left us), however, the buyer has now decided the item isn't damaged or missing anything and they are delighted with it.

A happy ending then

 

[Fastpedaller]

I find it depends who you get to talk to and how well you lay out your case. I sold an industrial food blender, to a stupid person in london who was then amazed it was large. This was despite me explaining it was coming on a small pallet. She convinced e bay that she could send it back. Then did so and just put it in a cardboard box which it just fell out off. It arrived wrapped in the box and damaged. E bay decided the damage was minor so just got us to go halves on the money. It did not pay for the electrician to mend it.
Best to cancel a sale than sell to a ditzy person. Argue your case clearly from the first message to the person as if e bay are going to read it.

The alarm bells rang when the buyer sent their first message - unfortunately, this was after they'd bought and paid for the item.
As you correctly say, best to cancel if they seem ditzy

 

[DRM]

The more I see or hear about Ebay, the more I would rather with any item
A, Donate it to a charity shop,
B, Give it away to someone
C. Bin it

 

[Fastpedaller]

The more I see or hear about Ebay, the more I would rather with any item
A, Donate it to a charity shop,
B, Give it away to someone
C. Bin it

It's the only 'problem' I've had in over 20 years. People never seem to comment about Ebay if they're pleased with it