the reply
Thank you for contacting us about your
visit to our Barnsley - Stairfoot Roundabout restaurant.
I understand that our staff refused to serve you in the drive-thru facility when using your invalidity scooter. Clearly, a situation of this nature would cause upset and inconvenience and appreciate the opportunity to have looked into this for you.
I would like to clarify that our McDonald’s Drive Thru facility is designed to serve customers using road-going motor vehicles, as defined by the Road Traffic Act 1988. In other respects, use of the drive thru lane by pedestrians and cyclists, in the main will not be served, as on
balance we are concerned that given the lane is designed for road vehicles, pedestrians could compromise their safety. With regard to invalidity scooters, only Class 3 types are permitted to access 'drive-thru' facilities due to them being designed to be used on roads as well.
Certainly, if your vehicle was a Class 3 scooter there would be no reason for you not to have been served and we will ensure this is followed up, along with the overall approach taken towards you. To further support and reassure you the Business Manager, Mr Craig Scholes, would be more than pleased to meet you at the restaurant, and if this is convenient do not hesitate to call him direct on 01226 289 518.
We value your custom and the feedback you have given us. I trust the above is well received and useful.
Thank you for writing to us and bringing this to our attention.
Regards
Joe Cuffaro
Customer Services Manager
McDonald's Customer Services Department
11 - 59 High Road
East Finchley
London
N2 8AW
Tel: 08705 244622
er dose any one reed a letter before they send of a reply ?
i never mentioned a invalidity scooter! i was on a road legal vehicle, not aloud to ride on the pavement or pedestrian only walk ways

INVALID!
SODDING INVALID! well at least he did not call me a cripple
i did get pated on the head again today sat chatting to some one on my ice trike
so i must look fiscally challenged or some thing