classic33
Leg End Member
Your aim is improving then.
The Retirement Thread
- Thread starter Dirk
- Start date
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ebikeerwidnes
Guru
- Location
- Z’ha’dum
I have been doing my famous impression of a grumpy old man again
Basically our "smart" meter stopped working in April
so I contacted then and they promised to replace it
anyway - I have heard naff all
so I logged a formal complain including about a page of details about the history and all sorts
my main point was that my contract will expire in November and if it is not working by then then I will not have a full range of options to choose from
When I told SWMBO that I had sent it formally she just looked at me and said
"I was wondering how long it would take"
Huh!
anyway - today I got a reply
very well written and accepting everything I said
promises of escalation and making sure I will have a new meter appointment well before the contract expires
plus an proper apology
including apologising for the delay as they have to replace the old radio controlled meters used for the old economy Seven type things - which have to be done first
Good to get such a fast response and seems like it will be sorted out fairly quickly
but I bet I would still be waiting by Christmas if I not made a formal complaint and just asked for help!!!
Basically our "smart" meter stopped working in April
so I contacted then and they promised to replace it
anyway - I have heard naff all
so I logged a formal complain including about a page of details about the history and all sorts
my main point was that my contract will expire in November and if it is not working by then then I will not have a full range of options to choose from
When I told SWMBO that I had sent it formally she just looked at me and said
"I was wondering how long it would take"
Huh!
anyway - today I got a reply
very well written and accepting everything I said
promises of escalation and making sure I will have a new meter appointment well before the contract expires
plus an proper apology
including apologising for the delay as they have to replace the old radio controlled meters used for the old economy Seven type things - which have to be done first
Good to get such a fast response and seems like it will be sorted out fairly quickly
but I bet I would still be waiting by Christmas if I not made a formal complaint and just asked for help!!!
We thought it was brilliant
classic33
Leg End Member
"We"!
Your with Mo?
Very similar sentiments as MrsPete & I..
Myself and the Managing Director
classic33
Leg End Member
Sithi
Mo1959
Legendary Member
- Location
- Perthshire,Scotland
I binged the rest of it last night.
Morning. Dry but cloudy and breezy. Out for an early wander after my cuppa.
welsh dragon
Thanks but no thanks. I think I'll pass.
Cooooooeeeeee. 12 deg and damp. A pottering day for me.
Stay safe peeps
Stay safe peeps
