mattobrien
Guru
- Location
- Sunny Suffolk
I ordered a light set from Sigma Sport - a Flash / Flare set, with charger and extra batteries.
The lights are very good, but as they say you find out how good someone is when it goes wrong.
Unfortunately the charger didn't work properly, an email later and I sent the item back free of charge via collect plus.
I emailed today to check they had received it, they confirmed they had and were going to test the item. I received a call from the recently to confirm they had changed the charger and were sending it back out.
All dealt with by Helen, who was excellent. They made me feel like a proper and valued customer, so I wanted to give them some online credit.
I will definitely order from them again / will put them on the list of regular folk to look at while window shopping
The lights are very good, but as they say you find out how good someone is when it goes wrong.
Unfortunately the charger didn't work properly, an email later and I sent the item back free of charge via collect plus.
I emailed today to check they had received it, they confirmed they had and were going to test the item. I received a call from the recently to confirm they had changed the charger and were sending it back out.
All dealt with by Helen, who was excellent. They made me feel like a proper and valued customer, so I wanted to give them some online credit.
I will definitely order from them again / will put them on the list of regular folk to look at while window shopping
