i
he bangs on about rude drivers ect but he gets right in drivers faces and shouts at them what dose he expect. like the bus drivers were told in the bad boy course thing if you talk to folk calm the norm reply calm maybe the traffic droid should attend that course with the bus drivers
stuee
In the the transactional analysis (PAC) terminology of the bus drivers course he oscillates between angry child stamping his foot and controlling parent, never adopting the adult reasoned role
Parent
Physical - angry or impatient body-language and expressions, finger-pointing, patronising gestures,
Verbal - always, never, for once and for all, judgmental words, critical words, patronising language, posturing language.
Child
Physical - emotionally sad expressions, despair, temper tantrums, whining voice, rolling eyes, shrugging shoulders, teasing, delight, laughter, speaking behind hand, raising hand to speak, squirming and giggling.
Verbal - baby talk, I wish, I dunno, I want, I'm gonna, I don't care, oh no, not again, things never go right for me, worst day of my life, bigger, biggest, best, many superlatives, words to impress.
Adult
Physical - attentive, interested, straight-forward, tilted head, non-threatening and non-threatened.
Verbal - why, what, how, who, where and when, how much, in what way, comparative expressions, reasoned statements, true, false, probably, possibly, I think, I realise, I see, I believe, in my opinion.
***
In TA, modes of communication are key, most of Droid's videos illustrate an Ineffective mode of communication
effective and ineffective modes
Definition of 'Effective'
- By effective, we mean that:a communication is likely to achieve the intended response or result. Information is received, necessary action(s) follow and good relationships are maintained or developed
- communication will (if necessary and desired) be able to continue - either now or later
- each party to the communication, whether they agree with each other (or not) or like each other (or not) maintains an I'm OK, You're OK position.
Definition of 'Ineffective'
By ineffective, we mean that any/all of the following apply:
- the intended communication is not understood the person receiving the communication is themselves invited into a "not OK" position or invited to make someone else "not OK"
- communication may be broken in some way and so does not continue, or it escalates to even more discomfort or misunderstanding for those involved. In extreme cases the rift may be permanent
- what needs to be done is less likely to be done - or may be done incorrectly.