Up-selling / pestering you to buy things you didn't ask for

[400bhp]

I have a little ritual with the cashiers down at the local Iceland. They have to ask every customer if they have a bonus card, and then if I want one. We've gone through this so many times that I now arrive at the till with ''Good morning, I've got my own bag, no and no!'' It's all very friendly and if there's no queue I'll stop for a chat with Debbion, who's a lovely woman, a bit too much into the Lord for me, but she's more person than preacher.

What's she on?

 

[400bhp]

I have a little ritual with the cashiers down at the local Iceland. They have to ask every customer if they have a bonus card, and then if I want one. We've gone through this so many times that I now arrive at the till with ''Good morning, I've got my own bag, no and no!'' It's all very friendly and if there's no queue I'll stop for a chat with Debbion, who's a lovely woman, a bit too much into the Lord for me, but she's more person than preacher.

Hmmm

Bonus card in Iceland

Hmmm

:contemplates:

Nope

 

[swee'pea99]

This is one of my biggest wind ups.

Go mc Donalds and say " Can I have a medium mc chicken sandwich meal please, with coke"
"Would you like that large?"
I just ****** said a medium didnt I? You *** wit!

I used occasionally to fancy a big mac meal - always ordered using my standard script: "Big Mac meal, please - small, take-out, with Sprite." (The 'small' just for a tease...they of course list nothing smaller than 'medium'.)

Broadly speaking, tho', I'd agree with others: it's not like they want to do it, so the least you can do is be polite and human.

 

[deptfordmarmoset]

What's she on?

Minimum wage?

 

[Shut Up Legs]

You could have gone all Monty Python on the sales assistant, and said "Can I buy an argument?"

 

[Wobblers]

What if they said "I couldn't give a flying f**k if you buy this sh*t or not you nobber but I've been told to ask you, so do you want a big bar of chocolate, not that you need it looking at this size of you and your pizza-faced complexion?".

Your career in Retail was quite short, wasn't it 3BM?

 

[Wobblers]

I thought this was normal procedure in all honesty, phone your bank they ask if there is anything else, or mention that you have been listed for particular offers

Yes, I had that one whilst I was phoning up to cancel a lost credit card!

- "I see you don't have a current account with us. I could sign you up to our Debtor's Prison Special Account, a bargain at the the lowly monthly fee of America's national debt!"

- "Errr, no thanks, I've got other cards to cancel" (Whilst thinking "Aaargh!")

- "Oh... um, yes, okay.... erm... bye!"

 

[MontyVeda]

I used to work for a large, now gone, online florist and we were expected to try to upsell a box of chocolates or bottle a champagne with every incoming telephone order... one of the supervisors however, had a pop at the boss because we were all call centre staff on minimum wage, and if he wanted us to upsell, he should increase our hourly rate and call us salesmen/people.

 

[Lance Jack]

I don't mind up-selling it's when it's underhand (as per my last post) I don't like.

I went to Kwik Fit a while back for a new back box for my car. Kwik Fit is a two minute walk from my parents so I dropped the car off and asked the fitter to ring me when it was done. Phone call an hour later telling me the exhaust is done but did I know a rear tyre was a bit low on tread? I replied I did and thanks for letting me know. Then he goes on to say all of my suspension needs to be replaced as the car has 50,000 miles on it and it should be replaced at 35,000 miles, he has prepared a price for me. I don't like the idea that he thought he could try and mug me off so I told him that in the way a squaddie would.

 

[threebikesmcginty]

...I went to Kwik Fit..,

You should never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever go to Kwik Fit, they are rip off scum nobbers, their shops should be collected into skips and thrown into the sea.

 

[pplpilot]

You should never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever go to Kwik Fit, they are rip off scum nobbers, their shops should be collected into skips and thrown into the sea.

Along with Dixons, currys, Halfords, SCS, B+Q, Furniture land, Argos, Homebase, Toys R us, Pets at Home and all the other big retail park outlets. The majority of the british public are mugs to think they are getting knowledgeable impartial advise at a good deal...

 

[stephec]

It winds me up when I get asked questions like that, but I just let it go as I have this opinion as well -

I'm still polite though as the poor soul working the checkout is only doing what they're told by the big cheese.

Also the pack your bags one is obviously something the checkout staff have been brainwashed to offer.

In our local Tescos it's always offered, even if you only have a loaf and a bag of spuds, when you refuse with a knowing smile you always get a smile back that says, "I know you don't, but we both know I've be told to ask."

 

[Mad Doug Biker]

WH Smiths..... If I wanted a fricking bar of Dairy Milk or Trident Gum or whatever else they are trying to flog that day, I'd have BOUGHT IT!!


Apologies, no doubt this has already been said, but I (unsually) haven't read the thread properly yet

That said:

You should never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever go to Kwik Fit, they are rip off scum nobbers, their shops should be collected into skips and thrown into the sea.

I always thought they were called Thick Sh*t??

 

[PaulSecteur]

Just a thought to all those that are rude to the staff...

Have you not considered that one day your kids will be working those sorts of jobs, or maybe you other halves... or maybe yourselves? How would you feel standing in a que to be served by one of your sprogs only for someone in front of you to tell them to "F*ck off, nobber!" just because they offered a £2 fizzy drink and choccy deal?

 

[MacB]

Just a thought to all those that are rude to the staff...

Have you not considered that one day your kids will be working those sorts of jobs, or maybe you other halves... or maybe yourselves? How would you feel standing in a que to be served by one of your sprogs only for someone in front of you to tell them to "F*ck off, nobber!" just because they offered a £2 fizzy drink and choccy deal?

you have a fair point but the flip side is to let the marketing types win, I don't know anyone that likes upselling, cold calling, being tagged in the street or any of the other sales techniques. That the frontline takes the backlash for this is of no surprise and happens in every walk of life. No it's not fair but everyone has their own breaking point whether that's the slightest hint of an upsell or fielding the 30th approach of the day on a Friday at the end of a week that's been full of such approaches.

Thinking on it I'm also not sure about you bringing the 'think of the children' angle into this either.