robjh
Legendary Member
- Location
- Cambridgeshire - almost Essex
I went into a garage this morning to pay for petrol (I was in the car, not on the bike) and the woman serving said '"£40.05 and would you also like to buy a bottle of water or a bar of chocolate?'
I snapped back something like 'if I wanted anything else I would have asked you', and we then went into a 5-minute conversation in which she tried to justify the practice of 'up-selling' (as I've now learnt it's called), and expressed shocked disbelief that anyone other than me could ever be irritated by it.
I get very annoyed by it - it smacks of hard sell and pestering customers. Am I the only one who feels this, or was the saleswoman right when she said that 80-90% of her customers actually like it and are grateful to her for suggesting things they had forgotten?
I snapped back something like 'if I wanted anything else I would have asked you', and we then went into a 5-minute conversation in which she tried to justify the practice of 'up-selling' (as I've now learnt it's called), and expressed shocked disbelief that anyone other than me could ever be irritated by it.
I get very annoyed by it - it smacks of hard sell and pestering customers. Am I the only one who feels this, or was the saleswoman right when she said that 80-90% of her customers actually like it and are grateful to her for suggesting things they had forgotten?