virgin mobile annoying

[roadrash]

I received an email a few days ago, apparently I need a new sim card from virgin as they are being updated and old ones will shortly no longer work, fine, that is until I receive and install the new sim, I now get a message that says...sim network pin blocked enter sim network puk, I ring virgin mobile and explain to tech guy who says I will look into it and call you back in 15 mins...………...
half an hour later I ring again , exactly the same we will call back in 15 mins …. 3 fekin times ive done this and no call has been forthcoming so im now sat with a phone that wont work with new sim and no longer recognizes the old sim , ….I think its time to say goodbye virgin , customer service is practically non existent.

Rant over ,...………………….until I try again tomorrow morning

 

[Drago]

And they're not even virgins.

 

[roadrash]

virgin on the ridiculous....

 

[iateyoubutler]

You want annoying? Try EE

 

[stephec]

You want annoying? Try EE

I wish you hadn't said that, I've now got the urge to tap dance all over my phone.

 

[classic33]

You want annoying? Try EE

He doesn't, don't be mean!

 

[Shut Up Legs]

Yes, those mobile virgins are annoying, so much effort chasing them...

 

[classic33]

Yes, those mobile virgins are annoying, so much effort chasing them...

I got a CAT.

 

[classic33]

I received an email a few days ago, apparently I need a new sim card from virgin as they are being updated and old ones will shortly no longer work, fine, that is until I receive and install the new sim, I now get a message that says...sim network pin blocked enter sim network puk, I ring virgin mobile and explain to tech guy who says I will look into it and call you back in 15 mins...………...
half an hour later I ring again , exactly the same we will call back in 15 mins …. 3 fekin times ive done this and no call has been forthcoming so im now sat with a phone that wont work with new sim and no longer recognizes the old sim , ….I think its time to say goodbye virgin , customer service is practically non existent.

Rant over ,...………………….until I try again tomorrow morning

Easily beat that time for waiting for a callback. EE "customer services" said they'd phone back in July last year. Still waiting...

 

[Drago]

Doesnt that Colonel Sanders bloke own Virgin?

 

[Chris S]

No, he's just got out of prison for kiddy-fiddling

 

[Drago]

No, Colonel Sanders...

 

[Dave7]

I received an email a few days ago, apparently I need a new sim card from virgin as they are being updated and old ones will shortly no longer work, fine, that is until I receive and install the new sim, I now get a message that says...sim network pin blocked enter sim network puk, I ring virgin mobile and explain to tech guy who says I will look into it and call you back in 15 mins...………...
half an hour later I ring again , exactly the same we will call back in 15 mins …. 3 fekin times ive done this and no call has been forthcoming so im now sat with a phone that wont work with new sim and no longer recognizes the old sim , ….I think its time to say goodbye virgin , customer service is practically non existent.

Rant over ,...………………….until I try again tomorrow morning

I have stayed with them, mainly as there was a Virgin shop within reach and I could get technical help from them. They have now closed that so as a technaphobe I am now on my own. I own them nothing so deciding which way to jump.

 

[roadrash]

@Dave7 have you had the email saying you will need a new sim card yet ?

 

[roadrash]

I spoke to the tech dept again today explained that I have been using a virgin sim card in this phone before, he said yes a virgin sim card would previously work in an EE phone, but the new sim cards wont, they will no longer be piggy backing off EE, so its either get the phone unlocked to all networks or jump ship