kedab
Veteran
i placed an order for some clothing on a website i've used, without trouble and often very good customer service, a few weeks ago. the order arrived, the clothes were a bit on the small side. not to worry, i thought, i'll return them and get the next size up. using their website, after 2 requests, i got the returns code. packed the kit, got it sent special delivery so that it was covered should it be lost and the package was recorded as being delivered the next day. all as it should be. however, it is now coming up for 3 weeks since the return and as yet, i have had no communication from the company regarding the return. I have contacted them twice via their web forms and twice now, via direct email. i will phone them tomorrow if they don't get back to me today. they've had £120 of my money since the time of the order...such a shame as they've been great with previous orders...i don't think i'll use them again after this. you've let yourselves down pbk
that is all, nothing more to see here...a problem shared and all that.
that is all, nothing more to see here...a problem shared and all that.