One of the most annoying conversations about appointments
Patient: "My wait is too long"
Us: "You have the first available appointment"
Patient: "But.. I am being referred as a Private Patient, I am entitled to be seen sooner"
Us "I understand that, but we book according to clinical priority"
Patient: "I have paid for this, I want my appointment brought forward"
Us: " I am sorry, but there is no earlier appointment, you have the earliest appointment given your clinical condition"
Patient: " I have paid for this appointment.. Cancel one of the NHS ones"
Us: "I am sorry, they all have greater clinical priority, so we can't prioritise you over them"
Patient: "I want my appointment in the next couple of days, or I will make a formal complaint to my insurers"
Us: " Please do, we book according to clinical priority"
Now perform this charade a dozen times a week