Wife’s Apple account

[Milzy]

so a year ago my wife set up get iPhone with the wrong email address. We’re trying to erase everything on her phone and return it to factory settings. I’ve deleted all the apps and she’s created a new Apple ID account. The trouble is every time we try to erase it keeps asking for the old email password we don’t have and can’t retrieve?
What to do? Phone shop??

 

[vickster]

so a year ago my wife set up get iPhone with the wrong email address. We’re trying to erase everything on her phone and return it to factory settings. I’ve deleted all the apps and she’s created a new Apple ID account. The trouble is every time we try to erase it keeps asking for the old email password we don’t have and can’t retrieve?
What to do? Phone shop??

Try Apple support / Genius Bar at Apple store

 

[Milzy]

Try Apple support / Genius Bar at Apple store

I’ve heard good things about the Apple customer services.

 

[sight-pin]

If you done a master reset you may need the PAC number from Apple

Edit: Make that 'PAC CODE'

 

[vickster]

I’ve heard good things about the Apple customer services.

Yep, that's the way to go then surely. Is it still under warranty?

 

[Milzy]

If you done a master reset you may need the PAC number from Apple

Edit: Make that 'PAC CODE'

I’ve heard you can open ITunes and hold down the home button. This comes with risk.

 

[vickster]

https://getsupport.apple.com/?caller=home&PRKEYS=

 

[sight-pin]

I’ve heard you can open ITunes and hold down the home button. This comes with risk.

No idea TBH, Phone your mobile network provider would be the best option i should think.

 

[jefmcg]

Start with a chat on the apple site.

Then make a genius bar appointment. (Edit 2: if needed)

You've paid the apple tax buying an iPhone. Reap the benefits.

Edit: AKA what @vickster - mostly - has said.

 

[vickster]

Start with a chat on the apple site.

Then make a genius bar appointment.

You've paid the apple tax buying an iPhone. Reap the benefits.

Edit: AKA what @vickster - mostly - has said.

Hopefully it's still under warranty but Apple should still offer some help

 

[jefmcg]

Hopefully it's still under warranty but Apple should still offer some help

Oh, I've had excellent genius bar service out of warranty.

And seen someone tell them "I'll buy a samsung next time" which can only be because you haven't tried any other company's support systems.

 

[Julia9054]

I did something similar when first setting up my iPad. Entered my email address accidentally as .com instead of .co.uk.
Threw myself on the mercy of the IT dept at work. Don't know what they did but they weren't very pleased with me!

 

[Milzy]

I did something similar when first setting up my iPad. Entered my email address accidentally as .com instead of .co.uk.
Threw myself on the mercy of the IT dept at work. Don't know what they did but they weren't very pleased with me!

She did the exact same thing over a year ago and has just carried on regardless. iPhone are supposed to be for simple people but when they cock them up.....