I feel I must describe a 'situation' I had with
Wiggle just before Christmas. I ordered a waterproof jacket. When it arrived they had sent me the wrong size (picking error in the warehouse) so I had to send it back. Unfortunately the replacement wasn't going to then make it in time for Christmas; but not the end of the world. When Wiggle received the jacket back instead of just sending me the size I ordered, they refunded my order and placed a new order.This order then sat unprocessed for more than 1 week. At the time they had 10+ in stock. I watched each day as this number decreased and finally went to zero stock. I emailed them and they just said sorry about the delay. Then it turns out that they don't have any stock and the item is discontinued. Strange as you would think that stock would have been allocated when the order was created? Anyway nearly 3 weeks after my initial order had been placed my order couldn't be fulfilled. I emailed them to tell them how crap this was and I got a one line standard 'sorry' reply. I then emailed again to ask for the email to be passed to a senior member of staff, and they said it would - but I never heard back from them. Good work Wiggle.