wow what great service

[Helly79]

I have had my sigma cycle computer for a year now and some how the battery cover at the back broke. My hubby email sigma to ask if there is anyway we could buy a spare battery cover. They replied very quickly to say that the would be happy to post one out to us FOC. It only took a couple of days for it to arrive in the the post.

Well happy with the service top company to deal with now I can continue to record my miles

 

[vernon]

Camelback are great to deal with too. Having had no luck communicating with the UK distributers, I contacted Camelback directly about a replacement O ring seal for the drinks bladder and got one sent FOC from America.

 

[phil_hg_uk]

SKS are like that as well, I lost some of the plastic end caps that cover up the sharp ends on the mudguard support rods, I emailed them direct and they asked me to email them a picture of the mudguards then they sent me a complete set in the post free of charge.

I didnt even buy them new they were on my Galaxy when I bought it secondhand.

 

[automatic_jon]

Some companies really don't know the meaning of customer relationships. In a market where customers have to opportunity to walk away from your services you need to cultivate a relationship that promotes loyalty. And that doesn't mean poxy little cards and voucher deals.

Nice to see some examples of people getting it right.

 

[Globalti]

Hope Technology are the same. Brilliant company.