X35 firmwear update.

[curzons246]

Has anybody had the recent update. Can you tell me what it involved and pros and cons please?

 

[CXRAndy]

I found this

X35 System updating process MAHLE X35 systems require a special device called MAHLE GCU to be updated correctly, so we recommend that you contact your authorised dealer to carry out this update process properly. Latest firmware version available: V Q3. 2 Released 19 Sept 2022 which replace the latest X35 iMx Q3

 

[youngoldbloke]

https://mahle-smartbike.com/activecharger/ as I understand it firmware updates for the new X20 system may be downloaded and installed by the user, whereas for the X35 system you have little choice but to take your bike to a dealer to install them as Mahle make it difficult (and expensive) for private users to obtain the GCU. Until I know what the update updates, and whether it's necessary, I'm not bothering!

 

[Staffordshire Mamil]

I would like to update the firmware on my Ribble CRG ALe which has the Mahle x35 system so I can purchase the Pulsar one display, which is not fully compatible with the old firmware.
I contacted Mahle and they sent me a list of UK service centres, I contacted my local one and they advised not to take the latest update as they have had issues with this update and it has not been successful. I was advised to wait for a couple of months to see if they issue a further update. Very annoying that you buy the system (which is very good) but then have to pay for further firmware updates.

 

[CXRAndy]

Best to wait though if service centre is advising that direction. Sounds like a decent company stopping you from making your bike worse off

 

[youngoldbloke]

I would like to update the firmware on my Ribble CRG ALe which has the Mahle x35 system so I can purchase the Pulsar one display, which is not fully compatible with the old firmware.
I contacted Mahle and they sent me a list of UK service centres, I contacted my local one and they advised not to take the latest update as they have had issues with this update and it has not been successful. I was advised to wait for a couple of months to see if they issue a further update. Very annoying that you buy the system (which is very good) but then have to pay for further firmware updates.

Thanks. I'd be interested to see the list.

 

[Staffordshire Mamil]

Thanks. I'd be interested to see the list.

Unfortunately we do not have an official list of dealers, but maybe here you can find something:

1. Customer/Shop Delta Bikes

ADDRESS + COUNTRY 23-25 Silver Street

Dursley

Gloucestershire

UK

E-MAIL (DEALER) russell@deltabikes.com

TELEPHONE NUMBER (DEALER) 01453 545480



2. Customer/Shop Tredz Warranties

ADDRESS + COUNTRY Kingsway, Fforestfach, Swansea SA5 4DL. UK

E-MAIL (DEALER) warranty@tredz.co.uk

TELEPHONE NUMBER (DEALER) 01792 346500



3. Customer/Shop CYCLE SUPERSTORE

ADDRESS + COUNTRY FRAMEWORKS BUILDING, 31 AIRTON ROAD, TALLAGHT, D24AW96, IRELAND

E-MAIL (DEALER) Workshop@cyclesuperstore.ie

TELEPHONE NUMBER (DEALER) 014632270



4. Customer/Shop - MTB Monster

ADDRESS + COUNTRY - Fairfield Business Park, 4A, Longsight Rd, Blackburn BB2 7JA

E-MAIL (DEALER) - workshopmtbmonster@gmail.com

TELEPHONE NUMBER (DEALER) - 01254 959345



5. Customer/Shop Arragons Cycle Centre

ADDRESS + COUNTRY 2 Brunswick Road, Penrith, Cumbria, CA11 7LU , UK

E-MAIL (DEALER) chris@arragons.com)

TELEPHONE NUMBER (DEALER) 01768890344



6. Customer/Shop: 2 Wheels only LTD

ADDRESS + COUNTRY: Unit R, Riverside ind est, Atherstone Road, Tamworth, B78 3RW, United Kingdom

E-MAIL (DEALER): workshop@2wheelsonly.co.uk

TELEPHONE NUMBER (DEALER): 01827 284 720 ( option 2 for workshop)



7. Customer/Shop Newlec Cycles

ADDRESS + COUNTRY

117-119 St James Road

Northampton

NN5 5LD

United Kingdom

E-MAIL (DEALER) newleccycles@gmail.com

TELEPHONE NUMBER (DEALER) 01604 751996



8. Customer/Shop Arthur Caygill Cycles

ADDRESS + COUNTRY

2-3 borough court

gallowfields trading estate

richmond

north yorkshire

DL10 4SQ

England

E-MAIL (DEALER) arthurcaygillcycles@hotmail.co.uk

TELEPHONE NUMBER (DEALER) 01748 825469



9. Customer/Shop : Cycle Evolution

ADDRESS + COUNTRY : Unit 27 Peartree Industrial Estate, Peartree Rd, Colchester UK CO3 0JN

E-MAIL (DEALER) : Clipin@cycleevolution.net

TELEPHONE NUMBER (DEALER) : 01206 764 865









10. Customer/Shop Start Fitness (Cycles Warranty)

ADDRESS + COUNTRY

Grainger Street/Market Street

Newcastle upon Tyne

NE1 6JE. U.K

E-MAIL (DEALER) jamiejohnson@startfitness.co.uk

TELEPHONE NUMBER (DEALER) 01670700030



11. Customer/Shop : Woodrup Cycles

ADDRESS + COUNTRY : 345-347 Kirkstall road, Leeds, LS4 2HD, England

E-MAIL (DEALER) : workshop@woodrupcycles.com

TELEPHONE NUMBER (DEALER) : 0113 2636212 / 07442533760



12. Customer/Shop Bike House Ltd.

ADDRESS + COUNTRY 10 Fortess Road, Kentish Town, London,NW5 2ES,UK

E-MAIL (DEALER) info@bikehouselondon.com

TELEPHONE NUMBER (DEALER) 0207 267 7399



13. Customer/Shop : Merida Bicycles HQ

ADDRESS + COUNTRY : 2 Alder Court, Rennie Hogg Rd, Nottingham, NG2 1RX, United Kingdom.

E-MAIL (DEALER) : Daveh@meridauk.com

TELEPHONE NUMBER (DEALER) : 01159817788



14. Customer/Shop; David Heap ( end user shippment)

ADDRESS + COUNTRY;

David Heap

Rodmoor Cottage

Battery Lane

Portishead

Bristol

BS20 7JD, UK

E-MAIL (DEALER); david-heap@sky.com

TELEPHONE NUMBER (DEALER); +44 7714827243



15. Name: C H White & Son

Address: 51 High Street, Malmesbury, Wiltshire, SN16 9AG United Kingdom

Email: chwhite@btinternet.com

Telephone Number: + 44(0)1666 822330



16. Customer/Shop Clee Cycles

ADDRESS + COUNTRY Station Works, Hollybush Rd, Bridgnorth, Shropshire, WV16 4AX United Kingdom

E-MAIL (DEALER) andy@clee-cycles.co.uk

TELEPHONE NUMBER (DEALER) 01746 763120



17. Customer/Shop Primera Sports

ADDRESS + COUNTRY

244 Charminster Road

Bournemouth

Dorset

BH89RR / UK

E-MAIL (DEALER) darren@primera-sports.com

TELEPHONE NUMBER (DEALER) 01202775588



18. Customer/Shop Newlec Cycles

ADDRESS + COUNTRY

117-119 St James Road

Northampton

NN5 5LD

United Kingdom

E-MAIL (DEALER) newleccycles@gmail.com

TELEPHONE NUMBER (DEALER) 01604 751996





19. Customer/Shop swinnerton cycles

ADDRESS + COUNTRY 67 -75 Victoria Road Fenton Stoke on Trent, Staffordshire , ST4 2HG United Kingdom

E-MAIL (DEALER) help@swinnertoncycles.co.uk

TELEPHONE NUMBER (DEALER) 01782768622



20. Customer/Shop [COURTESY Brand] + N360 Degrees Cycles Limited + 26/OCTUBRE/22

ADDRESS + COUNTRY 360 Clontarf Road, Clontarf, Dublin 3, D03WP78, Ireland

E-MAIL (DEALER) info@360cycles.ie

TELEPHONE NUMBER (DEALER) +353 1853 31 07



21. Customer/Shop Altitude

ADDRESS + COUNTRY

22 Ballybricken

Waterford City

X91 V6VA

IRELAND

E-MAIL (DEALER) info@altitude.ie

TELEPHONE NUMBER (DEALER) +353 51 870356



22. Customer/Shop Je james cycles

ADDRESS + COUNTRY

Erskine road

Rotherham

S65 1rf

Uk

E-MAIL (DEALER) workshop.rotherham@jejamescycles.com

TELEPHONE NUMBER (DEALER) 01709361919



23.Customer/Shop Riley's Cycles

ADDRESS + COUNTRY 247 Trendle St, Sherborne DT9 3NT, United Kingdom

E-MAIL (DEALER) staffrileys@gmail.com

TELEPHONE NUMBER (DEALER) :01935812038



24. Customer/Shop - Peddle My wheels LTD

ADDRESS + COUNTRY - Unit 3, 17-25 Neville Road Croydon UK CR0 2DS I United Kingdom

E-MAIL (DEALER) - alper@peddlemywheels.com

TELEPHONE NUMBER (DEALER) - 07943491572



25. Customer/Shop : A-S cycles ltd

ADDRESS + COUNTRY : 44a st aidans road,south shields, tyne &wear ne332hd,

E-MAIL (DEALER) : info@ascycles.co.uk,

TELEPHONE NUMBER (DEALER) : 01914563133





Best regards,
Kristina Milicevic

MAHLE Smartbike Systems

C/ Orfebres, 10 – 34004
Palencia – Spain

France phone: (+33) 367 230 022
Germany phone: (+49) 715 415 99151
Spain phone: (+34) 983 441 099
UK phone: (+44) 190 290 7424

From 8 am to 6 pm CET
Monday through Friday

 

[youngoldbloke]

Many thanks, more than I'd thought.

 

[Omil72]

Thanks. I'd be interested to see the list.

Any chance I could see the list too, please. I have a Ribble and it'll cost me £30 to send it to them for an update. I live in Surrey and the bike's out if warranty. They will do the update free but I have to pay for a box and collection.

 

[Omil72]

Any chance I could see the list too, please. I have a Ribble and it'll cost me £30 to send it to them for an update. I live in Surrey and the bike's out if warranty. They will do the update free but I have to pay for a box and collection.

Sorry guys I'm a new member to this chat and have just seen the list is already posted. There's a place in Croydon that I'll try.

 

[Omil72]

I've been in touch with a store on the list and the response was a negative. Basically unless the bike was provided by the store in the first place they won't do the firmware update. Also, if not performed correctly the update can damage the battery. So there's another reason for not offering the service to non customers. Meanwhile I've been in touch with Ribble who've been very helpful and I'm returning my bike to them for the upgrade even though some carriage costs are chargeable to me. I hope this might be helpful to anyone reading this thread.

 

[ebikeerwidnes]

Rather a good reason to avoid them for me

Having firmware update available - which may be fixing problems - but having to return it to the central factory (or whatever) seems a bit of an imposition - especially for something the size of a bike

 

[twentysix by twentyfive]

Does one actually need these updates? Assuming all is working well anyway that is.

Seems like a right pfaff.

 

[youngoldbloke]

I've never installed updates. No problems.

 

[Lentilbake]

I've never installed updates. No problems.

I too would like to update firmware on two Ribble bikes. Mine needs an update to make the PulsarOne work reliably and my wife's keeps having the pink flashing over voltage warning every time it's charged to 100%. Has anyone managed to get this done without returning their bike to Ribble? Ribble want me to send the bikes (at my own expense) to Preston for updating which is outrageous and ridiculous in this day and age. A while ago I tried to get Pure Electric in Bristol to carry out the upgrade but Ribble would not give them the update files even though you can get them from the Mahle website and Mahle say you can do it yourself with the GCU Cable. Are the firmware update files specific or customised to Ribble? I'm currently trying to get an answer from Ribble about this but have had no response so far.