Carl if you take the bike off. gently spin the flywheel, it should be perfectly quiet. If it sounds grinding, its likely its picked up tiny hard particles inside the flywheel. The clearance between the flywheel and magnetic coils is less than 1mm, so little bits will cause a grinding noise.
You can get a flywheel puller from Tacx to do the clean up
You can get a flywheel puller from Tacx to do the clean up
Horrible grinding noise. Thought it was gears catching at first so checked they looked to be indexed ok. Thankfully still have the Kickr - put bike on there and no noise, so definitely the NEO
Let's see how good Tacx customer service is.
