Not in the least. Not because its only a blind person. But a 'person' who could have so easily rectified the situation. Someone was told they couldn't allow dogs in. It's not like not allowing black people in, you can see if they weren't told exactly the rules how this mistake could happen. Not ideal, but as said above, some 16yo on minimum wage, trained for half a day and let loose can make this mistake
Sorry to push, but was the person so mortified they couldn't ask for a manger to clarify the situation?
I do agree that HO should man up and appologise though, that's not nice.
I spend a year at uni living with a blind girl who had a guide dog. She got frustrated with people talking loudly at her like she was an idiot. Crap liked this happened. People didn't know how to deal with her. She politely told them and got on with things perfectly happily. A simple - "Ask your manager and let them tell me" would have sufficed and I bet they woulnd;t have made the same mistake. To be punished is just ludicrous.