Mrs ND called the council today on the number given on the refuse departments webpage and was confronted with an automated system.
After the beep state your name, after the beep state your address, after the beep state why you're calling, etc, etc.
At no point did she get to speak to a human, so was unable to query the apparently rigid policy.
Equally at no point was she able to pay for a replacement bin either...
At the end of the call there was another recorded statement saying that the council would work to resolve the issue within
6 weeks (!) and that, if deemed necessary, someone would attempt to call her within the next few days.
How very Kafkaesque.
So I've emailed the generic refuse dept mail address on the website (cc'ing our local councillor in) stating what has happened and asking how we can get this resolved.
Oh, and on the subject of councils being profligate with our cash whilst claiming to be skint due to nasty government cuts?
My local council has (for example) closed several old folks homes, closed several libraries, claims it can't afford to repair the roads (but ironically is still putting more speed bumps in), introduced charges for new bins and bulky waste collection, all due to a "lack of government funding", but has still found
£6.25 million to buy a warehouse which it leases back to Amazon, £500,000 to refurbish a council meeting room in the Civic Hall,
£45 million to buy a city centre office block,
£500k to Sustrans to build a bridge, and lets not forget perhaps most damning of all, at least
£72 million was poured into cancelled mass transit schemes, including the much ridiculed trolleybus programme. There are many, many, many more examples but that gives a flavour of how they carry on spending other peoples money while claiming not to have money for core services.