A tad disappointed at Edinburgh Cycles...

[TonyEnjoyD]

6-weeks ago got my new steed - a Revolution Cross Sport Disk, predominantly for my winter commute and for some off-road longer rides, like the coast to coast.

I picked the bike up in the car and ride it to work the following day... Gears all over the place, so, as I was driving by their shop later that day, I took it in to be checked, indexed and adjust the saddle for me... all of which I had assumed shoulda been done when I collected it!.

Anyway, over the next 2-weeks use, I had a problem with the RH shifter about 40% of the time not shifting up from 3rd to 4th on the first try, the disks catching the brakes, the stem misaligned and the LH shifter misaligned. So...
Off I tootled late last week for its first service and listed all the issues and picked it up at the weekend, rode it in yesterday, an initial slight grind on the front brake which I thought was bedding in, it seemed ok-ish until it eventually turned into an almighty grind, a squeak from the rear brake and the rear brake still snatching.

Took it back this evening and outlined the issues and they said they would sort it tomorrow, so I asked them to give it a good test ride to which they said they didn't do this normally!!!
Excuse me!... Am I hearing right?
When I asked to speak to the manager, he then said he would ensure this was done!

Bloomin' cheek!

 

[Arrowfoot]

Everything that you listed is easily noted when a bike is placed on a mechanic stand, the pedal turned and tries out the gears and brakes. I wonder what these guys were doing or servicing. Bizarre!

 

[Booyaa]

Poor show indeed. Hopefully it will get fixed but I would expect far better service than that.

 

[Paul Gee]

I hope Edinburgh Cycles read this, I am considering buying their Revolution Audax model and would not want to have the same problems as you did. (Especially as I am not local to them)

Paul

 

[biggs682]

how annoying

 

[Cycling Dan]

This the one at the top of norham road? Never had a issue in the two years of using them. More than helpful and always go the extra mile.

 

[fossyant]

It's not something that bothers me. I usually set about any new bike pulling it to bits and re-greasing/checking indexing, brakes etc. are all to my own 'standards'. But that's me !

The only one I didn't need to do much with was my fixed when I picked it up from the LBS. I could see traces of finishline grease where everything had been fitted (bike built in shop - not shipped in and adjusted).

 

[shouldbeinbed]

I think EBC can be a bit hit and miss on the servicing, I'm not a regular user but will drop in if I'm passing & I do rate their revolution bikes, a lot of quality for the money. On the odd occasion I've been unhappy in the local one its been more attention to detail delays than a Halfordian lack of technical competence

 

[Leodis]

The guys on the shop floor are good I have found. I called up about some Cruds after having issues installing SKS Race around BB7’s, the guy said if you come in you can see how I did it, which was nice. This past weekend I got them to price match their £30 cruds (for diff bike) to £20 at Wiggle BUT every time I need work doing, a service, repair or just advice about booking onto a bike mech training course its “yeah we can book you in on Wednesday 2nd Jan 2029”, I worry about if I bought a bike if and how I would get a decent service from them.

I always have a good chat except last weekend as some tit kept going on about Ultegra Cannondale CX bike and how he wanted it but it wasn’t released yet and banging on about it with his fake tan and lycra, the sales guy checked and said sure we can get you that for next week, he shat himself and changed the subject quick sharpish.

Anyway they need more mechs.

 

[carolonabike]

Hmm, I was less than impressed with the level of service at the Newcastle shop earlier this year. I bought a Specialized Cyclo Cross and was due to go touring on it in July so booked it in a couple of weeks before for it's free service. They'd had it for a week and I hadn't heard a peep out of them so I rang up to find out when I could pick it up, only to be told they hadn't looked at it yet and wouldn't be able to do it for another three weeks!

I haven't been back since.
I'm surprised they think it's ok to service a bike without riding it around the block. It sounds as though the service dept are really pushed.

 

[Leodis]

As Carol says its all about sales from them now, the workshop is run on minimal staff to cover walk in repairs not service work. As I mentioned I was at the til last weekend and the young decent chap was serving me but whilst he filled in the mountain of paper work for a price match I looked at the bikes, as I came down some customer with a broken spoke turned up and must have been there a couple of minutes, the manager had a right go at the young chap serving me.

I think if I get my PX bike sorted and refunded from my CS voucher my next buy will be with Chevin cycles who are great even though they are 8 miles away (I don't drive).

 

[Albert]

Interestingly, I have bought three bikes from Wiggle, who I have criticized on these pages for a couple of things, but these three bikes were set up perfectly. No problems at all, just straighten the bars, fit the pedals and ride.

 

[Rob3rt]

As Carol says its all about sales from them now, the workshop is run on minimal staff to cover walk in repairs not service work. As I mentioned I was at the til last weekend and the young decent chap was serving me but whilst he filled in the mountain of paper work for a price match I looked at the bikes, as I came down some customer with a broken spoke turned up and must have been there a couple of minutes, the manager had a right go at the young chap serving me.

I think if I get my PX bike sorted and refunded from my CS voucher my next buy will be with Chevin cycles who are great even though they are 8 miles away (I don't drive).

Actually, as a company they do not push sales (of course they want to sell you stuff, that is what they are there for but they do not do so militantly at the expense of other functions) and they have no sales targets.

I don't buy from them except when I really must after a bit of a sour conversation with a manager once over, but I know a few people who have or still do work there.

 

[Leodis]

Actually, they do not push sales and they have no sales targets.

Very odd, Leeds store has a few on the shop floor yet no one to fix bikes unless its a drop in. That said Evans main store in Leeds now don't have Mechs working weekends though they have one working at the cycle point (who they are great and the only people who make an effort to chat).

 

[Rob3rt]

I thought they would have some sort of sales targets and maybe even be told to "push" certain brands that yield the greatest profit, but a friend who works in my local branch told me this is not the case. I trust this to be the correct since he knows that such a "ploy" wouldn't work on me anyway, plus he would benefit from telling me if it was the case because then I would make damn sure to get him to serve me, especially if there were individual sales targets, so he would get an easy one to add to his tally.