A tad disappointed at Edinburgh Cycles...

[MarkF]

This the one at the top of norham road? Never had a issue in the two years of using them. More than helpful and always go the extra mile.

Everything is great whilst everything is great. You only find out what a company is really like when a problem arises.

 

[jarlrmai]

I bought a cheap single speed Schwinn from Rutland and the rear wheel was badly warped it took a long time to get a new wheel sorted, including me sending the wheel back and them sending it back to me "fixed" even though the wheel was still warped and in no way fixable in the 1st place.

 

[Cycling Dan]

Everything is great whilst everything is great. You only find out what a company is really like when a problem arises.

I have had problems with my bike before and they were great about it.

 

[sazzaa]

Their Aberdeen shop is shite, I have to go outside the city to have my bike serviced now.

 

[TonyEnjoyD]

I hope Edinburgh Cycles read this, I am considering buying their Revolution Audax model and would not want to have the same problems as you did. (Especially as I am not local to them)

Paul

It may have been just me Paul, however, I never have had a geat experience in there and it's a pig getting served or catching someone to get advice.

Th irony is my favourite LBS is just 200 metres away and I have bought all three of my other bikes from there and always had excellent service and I have recomended quite a number of colleagues to use that shop for their cyclescheme.
Unfortunately they couldn't come anywhere near the Revolution Cross bike price which I had already agreed with my financial director (wife).

 

[TonyEnjoyD]

This the one at the top of norham road? Never had a issue in the two years of using them. More than helpful and always go the extra mile.

At the top of Shields Road - Byker
I prefer CycleCentre

 

[TonyEnjoyD]

Hmm, I was less than impressed with the level of service at the Newcastle shop earlier this year. I bought a Specialized Cyclo Cross and was due to go touring on it in July so booked it in a couple of weeks before for it's free service. They'd had it for a week and I hadn't heard a peep out of them so I rang up to find out when I could pick it up, only to be told they hadn't looked at it yet and wouldn't be able to do it for another three weeks!

I haven't been back since.
I'm surprised they think it's ok to service a bike without riding it around the block. It sounds as though the service dept are really pushed.

The mechs at CycleCentre are excellent - Rob and Alan.
They know their stuff, no bulldust - and the owner is is a defo yummy mummy

 

[Cycling Dan]

The mechs at CycleCentre are excellent - Rob and Alan.
They know their stuff, no bulldust - and the owner is is a defo yummy mummy

Forget the service. You were just wanting something nice to look at ha

 

[SlowerThanASluggishSloth]

Have only bought online but received excellent customer service when the workshop stand proved to be defective.

 

[Cycling Dan]

It only take one person to have a bad day or be disinterested to make bad customer service. On the whole I would say they are good.

 

[classic33]

The guys on the shop floor are good I have found. I called up about some Cruds after having issues installing SKS Race around BB7’s, the guy said if you come in you can see how I did it, which was nice. This past weekend I got them to price match their £30 cruds (for diff bike) to £20 at Wiggle BUT every time I need work doing, a service, repair or just advice about booking onto a bike mech training course its “yeah we can book you in on Wednesday 2nd Jan 2029”, I worry about if I bought a bike if and how I would get a decent service from them.

I always have a good chat except last weekend as some tit kept going on about Ultegra Cannondale CX bike and how he wanted it but it wasn’t released yet and banging on about it with his fake tan and lycra, the sales guy checked and said sure we can get you that for next week, he shat himself and changed the subject quick sharpish.

Anyway they need more mechs.

I see one small problem with the above answer!
The 2nd Janruary 2029 isn't a Wednesday!! Its a Tuesday.

 

[wiggydiggy]

As Carol says its all about sales from them now, the workshop is run on minimal staff to cover walk in repairs not service work. As I mentioned I was at the til last weekend and the young decent chap was serving me but whilst he filled in the mountain of paper work for a price match I looked at the bikes, as I came down some customer with a broken spoke turned up and must have been there a couple of minutes, the manager had a right go at the young chap serving me.

I think if I get my PX bike sorted and refunded from my CS voucher my next buy will be with Chevin cycles who are great even though they are 8 miles away (I don't drive).

I know the manager of the store (in passing, same bike club) and if it was them and not just say the chap running the shop that day then that doesn't surprise me as he's a bit grumpy, knowledgeable but grumpy lol

Your Evans/Cyclepoint comment is spot on as well, when I used that facility the guys there were always happy to help compared to the shop. Haven't used it for a little while now and I know some staff have changed so happy to hear thats the same.

 

[Fubar]

I got my tourer through the Edinburgh shop and when the spokes went in the back wheel after a week they were very apologetic and fixed it over the weekend so I had it back for commuting by the Tuesday, despite a 10-day lead time in the shop. Only good experiences for me and I'd happily shop there again.

 

[TonyEnjoyD]

Picked it up last night and rode it to work today.
Still not happy with the front brake, it still snatches and has a little clunk when applying, and on the way home it feels like it's grinding the crap outta the pads when hard braking.
I'll take it back but already made my mind up to get any repairs done at my fave LBS.

Just thinking there - would that invalidate the warranty

 

[rovers1875]

I'm can only say I've had great service from Edinburgh cycles (Manchester). I've got two bikes from them and despite the second one having some problems which they were unable to resolve. They replaced the bike and threw in a £20 voucher. When I have had any service or repairs there has never been any problem. They will certainly be one of the first shops I look at when buying any bike or parts.