A tad disappointed at Edinburgh Cycles...

[amaferanga]

The brakes issue just sounds like what you get with cheap disc brakes. Should they be able to make them work perfectly and quietly? Maybe, but that depends on how good/bad the brakes are.

How can shop know how you need a saddle adjusted? Sorry, but if you complained about this then they probably think you're a fool.

And gears almost always need minor adjustments after the first few miles. You could learn how to do this yourself so you don't have to rely on a bike shop to do such basic maintenance.

 

[vickster]

@vickster I am 5' 7", the Whyte chart said I was a clear Medium, no overlap as I checked on their website before visiting EBC. The large felt quite stretched out and the bike as a whole just seemed very long, not something I was after for nipping between cars and high fiving people at the bus stops I pass. I got them to order the medium as I want to be more in control of the bike, my last cannondale was a medium and it felt right and its the same MTB style frame.

Probs will replace the curved bars for straight ones and going to stick some 25mm Conti 4 seasons I have knocking about on, the guy told me they would fit the rims but advised to stick to 28's but I am not coughing up another £60 for 3mm.

Definitely medium at 5'7. The bikes are quite stretched out but pretty manoeuvrable, bars quite wide so be careful for wingmirrors !

 

[Leodis]

The brakes issue just sounds like what you get with cheap disc brakes. Should they be able to make them work perfectly and quietly? Maybe, but that depends on how good/bad the brakes are.

How can shop know how you need a saddle adjusted? Sorry, but if you complained about this then they probably think you're a fool.

And gears almost always need minor adjustments after the first few miles. You could learn how to do this yourself so you don't have to rely on a bike shop to do such basic maintenance.

The guy already said he has taken a maintenance course, thats not the point.

 

[Alembicbassman]

I ditched my Rev Audax after 1 year. It came poorly set up, the steerer was cut too short with the top stem bolt calmping thin air, shop's answer was to remove a spacer which messed up the reach. Gear outers clogged with sticky grease, brake pads in wrong way round, inner tube twisted resulting in front blowout. Heavy plain guage steel frame, poor quality generic wheels, poor quality Chin Haur BB (shot after 1 year), poor quality Kalloy bars, stem and seatpost, poor quality Cheng Shin tyres.

Go for a Spa Audax 725 frame and build your own using branded components.

 

[Leodis]

I ditched my Rev Audax after 1 year. It came poorly set up, the steerer was cut too short with the top stem bolt calmping thin air, shop's answer was to remove a spacer which messed up the reach. Gear outers clogged with sticky grease, brake pads in wrong way round, inner tube twisted resulting in front blowout. Heavy plain guage steel frame, poor quality generic wheels, poor quality Chin Haur BB (shot after 1 year), poor quality Kalloy bars, stem and seatpost, poor quality Cheng Shin tyres.

Go for a Spa Audax 725 frame and build your own using branded components.

That all sounds like things you should have picked up whilst looking at the bike i.e. frame quality, wheel set, not sure from my experience how brake pads can be put in the wrong way, BB are a consumable these days so replacing after a few thousand is standard and the grease was a wax which would need removing before lubing.

Most of that sounds like your poor bike choice rather than anything else.

 

[Alembicbassman]

The word 'forward' and arrows are placed on some road pads. Cartridge pads must be installed correctly otherwise the pad will be forced out of the cartridge.

Modern cable inners are lined with plastic and do not generally require lube, this caused the plastic to swell making shifting sticky.

It was only when I stripped the bike down to the frame, weighed it, and compared it to a Genesis Reynolds 520 frame that I noticed the difference in weight. Same for the components, they were all much heavier than ones on similar priced aluminium framed bikes. It actually rode worse than any aluminium bike I've owned.

It was a poor choice, I agree, which is why I won't be buying an EBC bike ever again.

 

[Leodis]

I totally agree, as I mentioned before I have never been able to get a bike into their workshop due to the lead times for either a repair or service, it was one of the things putting me off buying but convenience pushed me towards them now. Just gotta test and inspect the bike in shop I am getting before I accept it, a costly lesson I learnt from Evans.

 

[TonyEnjoyD]

I also bought a Revolution Cross Sport Disc from EBC on Shields road, didn't even make the traffic lights at the road end before I had to take it back as there was no tension in the spokes so the wheels were like marshmallows, to be fair they sorted it straight away and it's been great to ride since but makes you wonder what sort of checking they do during the build!!
Can't say I particularly rate Cycle Centre either, had a service on my old cannondale done there and they didn't put the headset together properly which caused 1 or 2 issues with the bikes handling! If I can't do it my self I use cyclerepairshed now, Dave is a top bloke and the service he provides is excellent!

Looks like they are very overworked in the mechanics section which leads to a slapdash approach.
It happens, however, there's no excuse for attempting to fob customers off with jargon, poor customer service and patronise then.
I would oersonally never ever assume an adjustment or repair on the stand that seems OK would actually stand up to a 13stone guy putting cart horse leg power through it.
Road test every time even if just around the block.

I'll look at the Dave option.

Tony

 

[TonyEnjoyD]

The brakes issue just sounds like what you get with cheap disc brakes. Should they be able to make them work perfectly and quietly? Maybe, but that depends on how good/bad the brakes are.

How can shop know how you need a saddle adjusted? Sorry, but if you complained about this then they probably think you're a fool.

And gears almost always need minor adjustments after the first few miles. You could learn how to do this yourself so you don't have to rely on a bike shop to do such basic maintenance.

The previous three bikes I have bought gave all been set up for for me before I left the shop and this is the level of service I have set my bar at. I expected better from EBC
When I collected this bike, I was presented with the bike and the assistant then just turned away and started seeing to another customer.
I could strip down and rebuild the bike almost blindfolded but why should I - IT WAS BRAND NEW.
I don't have an issue with cable tension adjustment after a period, but not the indexing being out , the front disc warped, the RH shifter misaligned, the stem misaligned, no pedals, the front white reflector falling off and the bar tape too short so the bar end cap keeps coming out when I first collected the bike.
Yes I could gave adjusted the saddle myself, and did so when I bought a new saddle from them when I collected the bike after the first fix.

 

[TonyEnjoyD]

The saga continues...

Taking old carpet (see cafe) to the tip so passing EBC on the way home I decided to pop in to see if my bike would be ready today.
I was in a happy place and just open minded...
Last week I was told they were ordering new upgrade Shimano but told today that the Shimano brakes weren't available til March so they are getting an even more expensive set (Hays?) - have you not received a text or a call - NO!
Thankfully it wasn't out of my way and with the warmish weather I can still use my roadie so no real sweat - as yet

Ah well.

 

[TonyEnjoyD]

Finally!...
Collected my Cyclo-cross yesterday, new Hope CX Pro calipers, pads and rotors - AND... I was treated like a valued customer!
I took the bike around the block and gave the brakes a serious workout - excellent, they stop, smoothly and don't sound or feel like there's a rasping file attached to the rotors.

Has it fully redeemed them? personally I would say no, however, they did eventually deliver on what they promised, but only after I refused to accept sub-standard brakes, being patronised, poor service and 8-weeks down the line with 3 of those in dry-dock.
Gonne check companies house to see if they are owned by Helfrauds

So, there you go - another life experience

Oh happy days

 

[Leodis]

Glad you have got yours sorted.

I think my bad days have just arrived... Picked up my Whyte Sterling on Saturday, checked the bike over in the shop and all seemed ok. Couldnt get my left foot in the cage pedal whilst cycling so swapped out them for some flats. 1st commute today on it and there is a creaking noise coming from either the BB or pedals, will swap out for clipless tonight and see if its the pedals or BB. The Sram Via GT group set is meant to be set with no chain rub at all, all 20 gears accessible, mine has chain rub and I just noticed the chain stay (which I added a protector too) is covered in oil from the chain rub and can only be when in the top gear rubbing the chain stay. Also not sure if this is right for the groupset but when I am going uphill and gear up/down it is moving 2-3 gears at once.

Will give them a shout.

 

[TonyEnjoyD]

Fingers crossed you'll be fine @Leodis

 

[Leodis]

Fingers crossed you'll be fine @Leodis

Yeah I called them and listed the issues and they have booked the bike in on Saturday, mentioned the seatpost as well, I undid the clamp and slid it up and totally scratched. Not having much luck with bikes recently.

They did seem ok, though they are not sure what can be done with the seatpost but it is scratched to hell and there must be a blur or something on the frame finish

 

[Pale Rider]

Looks like another example of a poorly prepared bike.

I expect the gears changed fine on the stand, but not under any load.

Shop staff seem reluctant, for whatever reason, to road test a new bike.

I know it's under warranty, but a new seatpost shouldn't cost a lot if it comes to that.