Tha was crappy timing and unfortunately meant that you were not claim free so you have to accept that the quote you received originally was on the basis that you were claim free.
Nobody likes having to buy insurance. Myself included, especially car insurance as it is so expensive. Compared to the amount you pay for say buildings insurance it is almost a rip off. But you are most likely to make a claim on car insurance more than anything else in life as there are so many factors that have to be taken in to account, including other road users.
Peoples perceptions of insurers is bad because when you don't make a claim it seems like money down the drain, and when you do have to make a claim it's because something bad has happened to you or your property and you are usually not looking at the world with a normal level head.
I don't make out insurance to be some kind of public service as was mentioned earlier. If you have to make a large claim it's often the best money you have ever spent, and compared to having to fork out to replace a car or rebuild a house it's a bargain.