Almost knocked off by a bus

[Angelfishsolo]

+1

And there we have it....what one person might mean may be interpreted differently

Formal language helps avoid such issues in a complaint. Remember you are trying to get the recipient of your letter on-side and sympathetic to your complaint.

If the reader happens to think it's twatish and also infers that a twatish writer must therefore be a twat, the complaint gets filed under B

 

[Angelfishsolo]

Fantastic news. Lets hope Bingley becomes a safe-haven for cyclists

Great news. I had the following email from the bus company today;

Further to your recent email, following the incident that occurred when you were cycling in Bingley, and were regrettably given reason to complain about the driving standard of one of our employees.

We would offer our unreserved apologies for what occurred on this particular day. Obviously we expect our drivers to behave in a professional and courteous manner at all times and any disregard for other road users is totally unacceptable to us as a Company. This matter has now been investigated and arrangements have been made for the individual concerned to be formally interviewed. You can be absolutely certain that the appropriate action will be taken at this time to ensure this never occurs again.

We take the training of our drivers very seriously and the Company invests a lot of time and effort into this. Almost all our drivers are trained to IAM standards and we do sincerely regret that you encountered this individual, who has shown disregard for the training he has been given. You can be assured that this individual will undergo a further training course and will be closely monitored. We take this matter very seriously and as stated above, the matter will be dealt with on a formal basis and internal disciplinary proceedings will follow as necessary.

In light of what occurred, we are now launching a campaign within the Company to ensure our drivers are ever more aware of cyclists and the respect and space we expect to be given in order to keep everyone safe



We do thank you for informing us of this incident and sincerely trust you are not given any further reason to complain. Please be assured that we will always react immediately if there are any future problems please do not hesitate to make contact.

Email ends.

I am very pleased about this and think the bus driver has been dealt with it in the appropriate way. I have emailed them to thank them for their swift response, and for taking the matter seriously. I also made the point that most bus drivers i encounter are of a very high standard.

 

[DrSquirrel]

p.s. I don't think the reply was completely form letter - it seemed to me to have been a modified one to fit the circumstances of the OP's incident.

Isn't that the point of a template.

My point wasn't template, but the same "we're sorry, has been investigated, etc etc".

 

[Jezston]

Isn't that the point of a template.

My point wasn't template, but the same "we're sorry, has been investigated, etc etc".

I seem to be getting the impression you are saying you'll just get a (albeit modified) stock response and that's ALL that will happen? And thus people shouldn't bother complaining when stuff like this happens? I hope that isn't what you are suggesting but if it is, it is untrue and dangerous.

Whenever cases like this come up on the forum, there's always one or two people who say something along the lines of "don't bother reporting it, nothing good will come of it" which I find immensely depressing, especially when so often something good DOES come of it.

 

[DrSquirrel]

I seem to be getting the impression you are saying you'll just get a (albeit modified) stock response and that's ALL that will happen? And thus people shouldn't bother complaining when stuff like this happens? I hope that isn't what you are suggesting but if it is, it is untrue and dangerous.

Whenever cases like this come up on the forum, there's always one or two people who say something along the lines of "don't bother reporting it, nothing good will come of it" which I find immensely depressing, especially when so often something good DOES come of it.

Please quote relevant parts... I can't see where you are getting that I am saying "that's ALL that will happen" and "shouldn't bother complaining".

 

[Jezston]

If that's not what you are saying, that's great. Carry on.