I'm guessing all entries will go for approval before being made public (or not)
very small three man company, could do themselves a lot of harm through their drivers antics and the nasty response to the complaint.
you are so right, it would only take a few upset road users to start and waste there time with requests for work and then cancel them at the last minute to make them rethink there ways, if any of the three stooges had any wit they would they would say sorry and show a bit more respect to potential clients before they became sorry and make no mistake if they keep asking for trouble i am sure they will find it,lol i can and often do find it without looking for it.
edit, just a thought the boss that replied could well have been the driver if it is a three man company? lol maybe he talks to himself.