huwsparky
Über Member
- Location
- Llangrannog
Have you checked out Rose @jay clock ?
Anyone else getting hacked off with waiting for a Canyon?
- Thread starter jay clock
- Start date
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Drago
Legendary Member
- Location
- Suburban Poshshire
There's this thing now called "Google", and to make it really easy the next time a bike mag run a a group test involving a Canyon you could perhaps see what machines they pitch them against.
I'm not a Canyon hater, I'm just not a Canyon lover.
OP
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jay clock
Massive member
- Location
- Hampshire UK
The purpose of this posting was to discuss my concerns about the order process etc at Canyon. I have already done my research about what bike I want, and if you have suggestions as to alternatives, feel free to add them to my other posting about what bike to consider if I cancel this order.
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jay clock
Massive member
- Location
- Hampshire UK
will have a look. Thanks
@jay clock Did you get a reply from Canyon at all? I tried the UK chat and the German chat, neither of whom could help, so I sent a CEO email.
OP
OP
jay clock
Massive member
- Location
- Hampshire UK
yes. I will PM you.....
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jay clock
Massive member
- Location
- Hampshire UK
they don't really know what is going on. It went from "don't know and have no way of finding out" to "sent and arrives tomorrow" in a day. Possibly because I emailed the CEO, but they are so disorganised that I think it was pure chance
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jay clock
Massive member
- Location
- Hampshire UK
bonsaibilly
Guest
OP
OP
jay clock
Massive member
- Location
- Hampshire UK
Having been initially told it would be here 26 October. Then on Monday being told they had no way of knowing when it was leaving (but had actually left). The after I cancelled on Tuesday being told it in two different emails that it would be here a) Weds (yday) and b) in Feb 2016.
After all that I had ordered the RIbble which seems to be a great bike. Yes, I could have accepted the Canyon but I chose not to as I actually think the RIbble is better for me (only found out about the Ribble at the weekend, having thought nothing else matched the Canyon)
After all that I had ordered the RIbble which seems to be a great bike. Yes, I could have accepted the Canyon but I chose not to as I actually think the RIbble is better for me (only found out about the Ribble at the weekend, having thought nothing else matched the Canyon)
OP
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jay clock
Massive member
- Location
- Hampshire UK
No idea of this is good news or not, but the bike I sent back has not appeared on my credit card yet..
OP
OP
jay clock
Massive member
- Location
- Hampshire UK
It was an Inflite 9.0S. The two things I was a bit bothered about were that the mudguards were extra and I had to fit myself and that the colour was a pale green that I was not in love with. Cheaper model is silver. The Ribble is the CR3 with 105 hydro brakes. Carbon. New model so no real reviews online, but I have my fingers crossed
OK, to add to this thread, here is my story, sorry for writing an epic - but if you are thinking of buying from Canyon, you may want to read it.
I placed an order on the 18th August, within minutes of the 2016 bikes being announced. I actually wanted to place an order in March but they were sold out of my size. The date quoted for delivery was the week starting 21st September - so just a month wait.
On the 16th September I got an email announcing a 10 week delay due to 'supply of components'. I was not a happy bunny, but was prepared to wait as the bike was the perfect spec for me.
On the 20th October - yet another email this time no new delivery date, but containing waffle about communication issues and the move to a new factory.
29th October and 30th October - 3 despatch emails that looked very weird but a package turned up. Unfortunately it contained just two water bottles which I was charged for.
31st October - a 'whooops email' blaming their new I.T. system. At this point I tried talking to Canyon on pretty much a daily basis trying to find out what was going on. Nobody could help at all, no information at all on the order.
4th November - a bulk email from the CEO to all affected customers basically saying sorry, but offering no solution or timescale on the order and stating that customer services will have no idea either.
14th November - another 'we have not got a clue' email from the CEO. This time saying that in between 7-10 days they will have a clue
24th November - thanks to @jay clock I sent an email to the CEO, this got passed on to his secretary. At last we were getting somewhere. Howeever, we did not get too far. Over the next few days emails went back and forth.
27th November - I was told that there was a 'priority meeting' to discuss the topic scheduled for the 30th.
30th November - Some news!!! There is no way my bike would be ready until the end of February - more than 6 months after it was ordered. I was offered a 10% discount.
1st December - I bought a Cannondale, picking it up at the weekend. Despite stories of squeaky BBs and yet another new BB standard - at least it is a bike that exists.
I placed an order on the 18th August, within minutes of the 2016 bikes being announced. I actually wanted to place an order in March but they were sold out of my size. The date quoted for delivery was the week starting 21st September - so just a month wait.
On the 16th September I got an email announcing a 10 week delay due to 'supply of components'. I was not a happy bunny, but was prepared to wait as the bike was the perfect spec for me.
On the 20th October - yet another email this time no new delivery date, but containing waffle about communication issues and the move to a new factory.
29th October and 30th October - 3 despatch emails that looked very weird but a package turned up. Unfortunately it contained just two water bottles which I was charged for.
31st October - a 'whooops email' blaming their new I.T. system. At this point I tried talking to Canyon on pretty much a daily basis trying to find out what was going on. Nobody could help at all, no information at all on the order.
4th November - a bulk email from the CEO to all affected customers basically saying sorry, but offering no solution or timescale on the order and stating that customer services will have no idea either.
14th November - another 'we have not got a clue' email from the CEO. This time saying that in between 7-10 days they will have a clue
24th November - thanks to @jay clock I sent an email to the CEO, this got passed on to his secretary. At last we were getting somewhere. Howeever, we did not get too far. Over the next few days emails went back and forth.
27th November - I was told that there was a 'priority meeting' to discuss the topic scheduled for the 30th.
30th November - Some news!!! There is no way my bike would be ready until the end of February - more than 6 months after it was ordered. I was offered a 10% discount.
1st December - I bought a Cannondale, picking it up at the weekend. Despite stories of squeaky BBs and yet another new BB standard - at least it is a bike that exists.
