Kirstie
Über Member
I've just tried to do this with some difficulty so would like to pass on my experience.
TPE's website says that in order to book a bike on a train you need to call their call centre to book the ticket and the bike reservation at the same time. So I tried to do this - its for a journey to be undertaken in just under 12 weeks time so the cheapest tickets are available.
During the first call the employee:
- denied that there were any carriages on the train that took bikes (their website says that company policy is that there are bike spaces on every train)
and then failing that they:
- said that advanced tickets with bike reservations were not available. They clearly were as we were looking at them on their website.
So we booked the tickets and THEN phoned up with a ticket reservation number to book the bike spaces. We made sure that the tickets were the refundable type 'standard single' rather than 'advance single' which are non refundable. We made the bike reservations no problem.
The moral of the story is if you are booking your tickets far enough in advance, ignore the advice on the website, because the employees don't know what they are doing. Book your ticket and then make your bike reservation because they seem to understand what you want better.
TPE's website says that in order to book a bike on a train you need to call their call centre to book the ticket and the bike reservation at the same time. So I tried to do this - its for a journey to be undertaken in just under 12 weeks time so the cheapest tickets are available.
During the first call the employee:
- denied that there were any carriages on the train that took bikes (their website says that company policy is that there are bike spaces on every train)
and then failing that they:
- said that advanced tickets with bike reservations were not available. They clearly were as we were looking at them on their website.
So we booked the tickets and THEN phoned up with a ticket reservation number to book the bike spaces. We made sure that the tickets were the refundable type 'standard single' rather than 'advance single' which are non refundable. We made the bike reservations no problem.
The moral of the story is if you are booking your tickets far enough in advance, ignore the advice on the website, because the employees don't know what they are doing. Book your ticket and then make your bike reservation because they seem to understand what you want better.